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Forum Discussion

aammash's avatar
aammash
Helpful | Level 6
5 months ago

Dropbox transfer thumbnail no longer shows on WhatsApp

hello now when send on whatsapp link dropbox transfer thumbnail not working this old screenshot and this now    I really need you back to old one 
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  • aammash's avatar
    aammash
    5 months ago

    I was sending a link now and found that the problem was solved

    thanks dropbox you are the best 

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager

Thanks for confirming this is fixed for you aammash. For any other users, please let us know if previews are not showing and I'll make sure that it's passed on for investigation.

 

Ben

Adrian L.5's avatar
Adrian L.5
Explorer | Level 4
4 months ago
I am not about to get my image thumbnail when I share via whatsapp also. This happen to me just today, 22 Aug 2024
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey @Adrian L.5, have you tried copying the link and pasting it to WhatsApp, to see if the thumbnail appears, like the user mentioned above?

    • Adrian L.5's avatar
      Adrian L.5
      Explorer | Level 4
      4 months ago
      Yes, but it's still not working. I have clear dropbox and whatsapp cache...but result is the same. How do I inform dropbox administrator about this bug?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Have you checked if this is happening with links from other apps/services besides Dropbox, Adrian?

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