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iam4uk's avatar
iam4uk
New member | Level 2
6 years ago

Cannot access Dropbox account via web

I am attempting to access my Dropbox account. I have tried Edge, Firefox, Chrome, and Vivaldi, and all give me the same message after accepting my correct login credentials:  
"Oh hello. Sorry for this little hiccup."

Similarly, when I try to bypass the main screen and go straight to dropbox.com/account, I am greeted by an Error (500). 

On the same computer, I can see my files and folders in the Windows 10 Dropbox app, but I must access via the Web to update the Account setting I want to update. 

How do I get past this problem, which only started today?

Desktop
Error Messages
View
Web
  • Lusil's avatar
    Lusil
    6 years ago
    Hey everyone, thank you all for your reports!
     
    The issue at hand should now be fixed and working as normal. 
     
    You can also verify this from our System Status page. 
     
    If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. 
     
    Thank you for your diligence!
  • kmnyc's avatar
    kmnyc
    New member | Level 2
    6 years ago

    Hi There,

    I can't access my account due to a constant "please refresh your page" prompt that doesn't seem to load the page. I had just uploaded files and then deleted a few others and now I can't access them. I tried opening in a new browser but that didn't work either, same issue.

    I have delivery deadlines that I am under for a client.  Is it possible to resolve this so I can get access to my files?  Many thanks in advance for your time.

    Best,

    Kristin

     

     

  • strumjd's avatar
    strumjd
    New member | Level 2
    6 years ago

    Getting a "hiccup" error when trying to access dropbox.com

  • dmacleo's avatar
    dmacleo
    New member | Level 2
    6 years ago

    having same issue.

    started here in Maine about 1530 hrs so about 90 minutes ago.

  • djsroffel's avatar
    djsroffel
    New member | Level 2
    6 years ago

    I am having the same problem today as well. Everything was working fine until today. 

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey peeps! 
       
      As a first step, could you please try refreshing the page and see if you’re able to navigate as normal through it?
       
      If not, could you please try the following:
      • Access the website through another browser. 
      • Ensure that you don’t have any third party apps running in your browser. 
      • Use incognito/private browsing mode. 
      • Clear the cache.
      Let me know how it goes!
      • lbohanan's avatar
        lbohanan
        Explorer | Level 4
        6 years ago

        This is the second time in about 3 weeks that this has happened to me. I have a DB Business account. Really a problem not being able to access work files. 

  • gfullert's avatar
    gfullert
    New member | Level 2
    6 years ago

    I am having the same problem.  Tried different browsers, refreshing, etc, but can't access Dropbox via the web.

     

    Greg

  • MadOverlord's avatar
    MadOverlord
    New member | Level 2
    6 years ago

    Also getting this. Have tried killing cookies and logging in again. No joy.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey again peeps, thanks for raising this. 
       
      I’ve relayed your comments to our engineers and they are working on this. I’ll make sure to let you know of an update as soon as possible.
       
      Thanks in advance for your patience!

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