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Forum Discussion
iam4uk
6 years agoNew member | Level 2
Cannot access Dropbox account via web
I am attempting to access my Dropbox account. I have tried Edge, Firefox, Chrome, and Vivaldi, and all give me the same message after accepting my correct login credentials:
"Oh hello. Sorry for this little hiccup."
Similarly, when I try to bypass the main screen and go straight to dropbox.com/account, I am greeted by an Error (500).
On the same computer, I can see my files and folders in the Windows 10 Dropbox app, but I must access via the Web to update the Account setting I want to update.
How do I get past this problem, which only started today?
- Hey everyone, thank you all for your reports!The issue at hand should now be fixed and working as normal.If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you.Thank you for your diligence!
- kmnycNew member | Level 2
Hi There,
I can't access my account due to a constant "please refresh your page" prompt that doesn't seem to load the page. I had just uploaded files and then deleted a few others and now I can't access them. I tried opening in a new browser but that didn't work either, same issue.
I have delivery deadlines that I am under for a client. Is it possible to resolve this so I can get access to my files? Many thanks in advance for your time.
Best,
Kristin
- strumjdNew member | Level 2
Getting a "hiccup" error when trying to access dropbox.com
- dmacleoNew member | Level 2
having same issue.
started here in Maine about 1530 hrs so about 90 minutes ago.
- djsroffelNew member | Level 2
I am having the same problem today as well. Everything was working fine until today.
- LusilDropbox StaffHey peeps!As a first step, could you please try refreshing the page and see if you’re able to navigate as normal through it?If not, could you please try the following:
- Access the website through another browser.
- Ensure that you don’t have any third party apps running in your browser.
- Use incognito/private browsing mode.
- Clear the cache.
Let me know how it goes!- lbohananExplorer | Level 4
This is the second time in about 3 weeks that this has happened to me. I have a DB Business account. Really a problem not being able to access work files.
- M-FishExplorer | Level 4
I have the same Problem
- WiredNew member | Level 2
Looks like outages all over
https://downdetector.com/status/dropbox - gfullertNew member | Level 2
I am having the same problem. Tried different browsers, refreshing, etc, but can't access Dropbox via the web.
Greg
- MadOverlordNew member | Level 2
Also getting this. Have tried killing cookies and logging in again. No joy.
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