We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

iam4uk's avatar
iam4uk
New member | Level 2
6 years ago

Cannot access Dropbox account via web

I am attempting to access my Dropbox account. I have tried Edge, Firefox, Chrome, and Vivaldi, and all give me the same message after accepting my correct login credentials:   "Oh hello. Sorry for t...
Desktop
Error Messages
View
Web
  • Lusil's avatar
    Lusil
    6 years ago
    Hey everyone, thank you all for your reports!
     
    The issue at hand should now be fixed and working as normal. 
     
    You can also verify this from our System Status page. 
     
    If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. 
     
    Thank you for your diligence!
Mark m.107's avatar
Mark m.107
New member | Level 2

Same here - also getting a "Failed to load modal" when trying to update the billing info.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey everyone, thank you all for your reports!
 
The issue at hand should now be fixed and working as normal. 
 
You can also verify this from our System Status page. 
 
If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. 
 
Thank you for your diligence!
  • andrea_2004's avatar
    andrea_2004
    New member | Level 2
    6 years ago

    Hey! I was about to go to dropbox.com but when I press enter there is no site where in i can log in.. its just blank.. I hope you can resolve this quickly.. Thank u!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey there andrea_2004, 
       
      Are you not able to login through the website here?
       
      You can also try clicking on the Dropbox icon that’s on the top left-corner of this page to see if you’re able to navigate to your account. 
       
      If not, could you please send me a screenshot (without any personal info) of what you’re seeing when you try to login?
       
      Let me know what you find!
      • andrea_2004's avatar
        andrea_2004
        New member | Level 2
        6 years ago

        Hey! I saw the email you send two days ago and it worked I can log in but... I cannot go to the site where in I can see my downladed files.. I hope you can fix this problem because its been like this for almost two weeks. 

        Thank u!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!