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Forum Discussion

iam4uk's avatar
iam4uk
New member | Level 2
6 years ago

Cannot access Dropbox account via web

I am attempting to access my Dropbox account. I have tried Edge, Firefox, Chrome, and Vivaldi, and all give me the same message after accepting my correct login credentials:   "Oh hello. Sorry for t...
desktop
Error Messages
View
Web
  • Lusil's avatar
    Lusil
    6 years ago
    Hey everyone, thank you all for your reports!
     
    The issue at hand should now be fixed and working as normal. 
     
    You can also verify this from our System Status page. 
     
    If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. 
     
    Thank you for your diligence!
djsroffel's avatar
djsroffel
New member | Level 2
6 years ago

I am having the same problem today as well. Everything was working fine until today. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey peeps! 
     
    As a first step, could you please try refreshing the page and see if you’re able to navigate as normal through it?
     
    If not, could you please try the following:
    • Access the website through another browser. 
    • Ensure that you don’t have any third party apps running in your browser. 
    • Use incognito/private browsing mode. 
    • Clear the cache.
    Let me know how it goes!
    • lbohanan's avatar
      lbohanan
      Explorer | Level 4
      6 years ago

      This is the second time in about 3 weeks that this has happened to me. I have a DB Business account. Really a problem not being able to access work files. 

    • iam4uk's avatar
      iam4uk
      New member | Level 2
      6 years ago

      Thanks, Lusll. Tried all that before asking this question. None of it makes a difference.

      I did just have a momentary, temporary success...but then the error returned. I got to the main page when trying to get back to this forum, and it showed normally...but clicking anywhere eradicated that screen and the "hiccup" screen returned. I entered the support url directly to get back to the "Community" forum here.

      One data point that may or may not be of interest:  This computer recently updated to Windows 10 version 1903.

    • dmacleo's avatar
      dmacleo
      New member | Level 2
      6 years ago

      yeah.....nice try.

      been there.

      chrome, firefox, waterfox (my main browser) edge and IE all tried.

      guess what...

      fails.

      same issue.

      if generic ansers like this are the goto answers just not gonna bother reporting anything cause thats huge waste of my time.

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