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Forum Discussion

iam4uk's avatar
iam4uk
New member | Level 2
6 years ago

Cannot access Dropbox account via web

I am attempting to access my Dropbox account. I have tried Edge, Firefox, Chrome, and Vivaldi, and all give me the same message after accepting my correct login credentials:   "Oh hello. Sorry for t...
Desktop
Error Messages
View
Web
  • Lusil's avatar
    Lusil
    6 years ago
    Hey everyone, thank you all for your reports!
     
    The issue at hand should now be fixed and working as normal. 
     
    You can also verify this from our System Status page. 
     
    If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. 
     
    Thank you for your diligence!
MadOverlord's avatar
MadOverlord
New member | Level 2
6 years ago

Also getting this. Have tried killing cookies and logging in again. No joy.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey again peeps, thanks for raising this. 
     
    I’ve relayed your comments to our engineers and they are working on this. I’ll make sure to let you know of an update as soon as possible.
     
    Thanks in advance for your patience!
    • dmacleo's avatar
      dmacleo
      New member | Level 2
      6 years ago
      thank you
    • Mark m.107's avatar
      Mark m.107
      New member | Level 2
      6 years ago

      Same here - also getting a "Failed to load modal" when trying to update the billing info.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey everyone, thank you all for your reports!
         
        The issue at hand should now be fixed and working as normal. 
         
        You can also verify this from our System Status page. 
         
        If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. 
         
        Thank you for your diligence!

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