You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I want to restore the contents that were in my personal folder on a team account
I became a Dropbox business team member by invitation. In Dropbox, personal folders and shared folders were divided. After I left the team, I went to the account I was invited to access my personal folder, but I had to re-join, so I couldn't check my personal folder. I want to restore the contents of my personal folder. What should I do?
External users prompted to join team when shared a file
Dirty practice from Dropbox to prompt a recipient of a shared file to be asked to join your team. This prompt confuses the recipient of the file who requests to join the team and therefore Dropbox gains another paid user. This user (from another company) if added to the team by an overworked I.T. dept who isn't paying attention, then gains access to the company files. Please re-work your prompt system and remove the option to request access to join the team. We can add members to the team from the admin console and this is the most secure way to do this. This fault is obviously a great way for Dropbox to gain 'accidental' paid users at the expense of security. I receive a few of these emails each month and each time it's just Dropbox testing myintelligence again to see if I will accidentally add a totally random person to access our company files by mistake. This is absolutely not secure file storage and is designed to be misleading. It is frustrating that Dropbox is actively phishing. Disabling the ability of a user to request to join a team (from outside your company) would resolve this. It is hard to imagine a scenario where you would want to add (and pay for) an external user to your team. If you did need this feature, it would be a deliberate action and the cost involved would need to be approved (an ongoing subscription - the worst kind of cost). Email requests from external users would of course be ignored and make no impact on the purchase of the license. The current short term fix i can suggest is just setting Dropbox emails to block/spam/autodelete. Thanks for reading this far.
How can I rotate users with a fixed number of licenses in a business plan?
We are small organisation where three people from the management should share documents. We decided to purchase Dropbox Business with 3 licenses. One person created the Dropbox account, and automatically became ADMIN. His email become the address used by Dropbox to communicate the issues affecting the whole team. Other people were invited by admin via invitation process. Now - in this organisation, management regularly rotate - one or more people leave the management, other people enter management. At any given time, there are at most 3 people in the management. What is the correct procedure to manage Dropbox accounts in this scenario? For example - when Admin person is replaced in the management, how to transfer ADMIN role to differrent user? There are two scenario variants: a) tranfer ADMIN role to already existing user b) transfer ADMIN role to newly added user - this, however, temporarily increases the number of users by 1 🙂 How to solve this?
Dropbox admin account was deleted due to locked state
Hello, Our company’s admin Dropbox account was deleted due to locked state. However, other team members who had access to files shared from this admin account can still view them. I need to delete some of these files, but since the owner account (admin) was deleted, I no longer have control over them. When I logged back into the admin account, a new profile was created, and all previous files were missing. Is there a way to assign admin rights to one of the existing members with access to these files, so they can control and manage them as an admin? Thankyou in advance Bandana
How to remove a team invite
Hi All, I need Help, i saw an Unknown Person Invite me to his team, but i dont know him at all, how do i remove this Team invite? I cant see any Button can remove it. [removed] wants you to join them a a wants you to join the [removed] Dropbox team. Join them for business features and instant access to team files [removed] Team admin: a a a Join team now [personal information removed per the Community's Guidelines]
My account was deleted and I cannot access the team files
Hello community, Today I tried to access a teams folder as I do once a week but when I opened Dropbox, I was logged of and after typing my login credentials I got a message saying that my account was ELIMINATED and ask the admin to invite me again and I did but after accepting the invitation I got a new message saying that I have to wait 6 days before trying to do that and I’m just blocked at work because I cannot access the teams folder. What’s up with that? Why dropbox eliminated me? (The Admin didn’t do it) Why do I have to wait 6 days? Why no previous notification informing me that this would happen?
I joined a team and I have lost access to my personal account?
Hello Folks. i hope you can help. I have joined a TEAM and in the process i have lost access to to my own (paid for 3TB personal ACC). This is what happened: I have a personal account which i pay for 3TB (call this TB_P1) I was asked to joined a team to work on a project and in the process i couldn't work how to link my Personal account to their team. So i logged off and Started fresh by trying to join their TEAM without being logged into my personal Dropbox. So whilst i was Joining the team DropBox required me to set up another 'Personal account' as i couldn't seem to link my own one (lets call this TB_P2) So i have now lost access to my own personal TB_P1 account. what i have access to now is a new Personal account TB_P2 of which i don't want and the TEAM for work which i do want to be linked to. So the question is: How do i get rid of this new Personal account and Link my TB_P1 account instead of this redundant TB_P2 account? Any help would be great as i Dropbox don't seem to have any customer care? How strange? Thanks Tom
I can't invite other team members because of a 'failed to load pricing information' error
Dear All We have just activated a Dropbox Business account with the standard three licenses. I successfully activated the first license (admin), and the Admin Console shows that I’ve used 1 out of 3 licenses. However, when I attempt to invite another member, the invitation email doesn’t get sent, and I receive the error message “failed to load pricing information.” (see picture) I'm at a loss for how to resolve this issue and would appreciate any guidance. [Removed as per Community Guidelines]