Error when trying to access my files on the website

Hey Wilson6, in regards to the space, I'd have to assume that the shared folder is larger than the 2GB that your Basic plan could support. 

Here is how you can find out more about this. In regards to the shared Dropbox Sign document you're talking about (the "Yes Futures" one) how did you receive it?

Was it inside the shared folder, or someone sent it your way? Did you see the file name when visiting your events page? 

Wilson6, can you send me one more screenshot of what you see at your “All files” page here, when trying to access your files? 

You also mentioned previously (at this post) that you could see something when accessing Dropbox via your Photos page here (let me know if I’ve misunderstood something though).

I’d like us to gather as much info as possible and investigate this further.

Hello Nancy, the screenshot is below. It refers to a shared 'student folder' which holds excel files.

What it doesn't show is the Yes Futures 'dropbox sign' document I referred to above (to Hannah) and which led to the email from Dropbox indicating I was over the free storage limit.

Re the photo page, I can't seem to upload a video but before it turns into the sleeping dog gif, there seems to be a grid of grey boxes, which I assume would be photos if they were visible.