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psiboxer's avatar
psiboxer
Helpful | Level 5
3 years ago

Website freezes, when I try to upload files

Hi All - I've created a folder on the dropbox website (not the app) and uploaded several folders.  Now trying to upload a series of Jpegs and random doc files, etc.  When I select the files, the whole webpage freezes and won't respond until I refresh.  This behavior repeats each time.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey psiboxer, thanks for bringing this to our attention.

     

    I'd suggest you try from a different browser, or from a private browsing window, to see if you get a different behavior.

     

    If so, you can try clearing the cache of your browser, which should help.

     

    Let me know how it goes!

    • psiboxer's avatar
      psiboxer
      Helpful | Level 5

      Thanks - I actually found the upload started if I waited for about 2 minutes.  But it's poor development.  The site really should have a message or something that says it's preparing for the upload...

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey psiboxer, sorry to jump in, but does the same behavior persist on other browsers too?

         

        Also, how many files are you trying to upload in one go?