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shshnk

New member | Level 2

8 days ago

Solved

I keep getting a "Couldn't complete share" error on my computer.

Last few days while trying to share folders from the Windows desktop app I am getting the following error:

On trying to share from website getting following error:

I've been using Dropbox for over a decade and have never faced any issued before. I read the help center article too and none of the options apply to me. Please help.

Error Messages

Shared Files

shshnk
6 days ago
For those who check this thread later for same issue - it was a false positive which stopped sharing in my account. But response by the DB team to the thread was very quick, and issue resolved immediately.

6 Replies

Walter
Dropbox Staff
8 days ago
Hey shshnk - sorry to hear about this.

It sounds like your sharing activity might have been paused.

Would it be OK with you if we reach out via email to have a further look internally?

Thanks!
- shshnk
  New member | Level 2
  8 days ago
  Yes please.
  - Nancy
    Dropbox Staff
    8 days ago
    Hey shshnk, I’ve logged you a new ticket. Please reply to it, when you can, and we’ll check this together.

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Last few days while trying to share folders from the Windows desktop app I am getting the following error:

On trying to share from website getting following error:

I've been using Dropbox for over a decade and have never faced any issued before. I read the help center article too and none of the options apply to me. Please help.

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Last few days while trying to share folders from the Windows desktop app I am getting the following error:

On trying to share from website getting following error:

I've been using Dropbox for over a decade and have never faced any issued before. I read the help center article too and none of the options apply to me. Please help.

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Hey shshnk - sorry to hear about this.

It sounds like your sharing activity might have been paused.

Would it be OK with you if we reach out via email to have a further look internally?

Thanks!

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Yes please.

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Hey shshnk, I’ve logged you a new ticket. Please reply to it, when you can, and we’ll check this together.

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For those who check this thread later for same issue - it was a false positive which stopped sharing in my account. But response by the DB team to the thread was very quick, and issue resolved immediately.

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I keep getting a "Couldn't complete share" error on my computer.

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