We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
CarlsB
3 months agoHelpful | Level 6
"Couldn't Load" error when accessing a file through a shared link
When accessing a file via a shared link, we are getting an error:
"Couldn't Load Something went wrong on our end"
with a link to a Download button, but nothing downloads.
Any idea how we can fix this please?
Thanks.
Hi, so changing the end of the link to raw=1 worked to display the gif, but it doesn't go to the link in Dropbox, which is what we ideally need.
But, my manager is happy with that work around for now.
Thank you for your assistance 🙂
- HannahDropbox Staff
Hi there, @CarlsB, and thanks for reaching out to us.
Have you tried opening the link from a different browser or a private browsing window?
Let me know what you find.
- CarlsBHelpful | Level 6Hi Hannah,
Thanks for your reply.
I have tried on 2 different pc's and my colleague has tried as well on her pc, tried with multiple links and both get the same error.- HannahDropbox Staff
Hmm, how large is the file you're trying to access?
Also, can you confirm with the owner that it's still in its location in Dropbox and hasn't been deleted?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!