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LH4's avatar
LH4
Explorer | Level 4
7 years ago

Very Slow to Upload and then freezes

I have been trying to upload a folder of photos and I find Dropbox very slow to upload and this time, it got stuck on one file and does not seem to progress. I have a macbook pro Sierra 10.12. 

Not sure what I need to do to speed up things as this been taking hours. Would welcome advice on the fastest method to upload in general. 

Thanks

Desktop
Sync
upload
Web
  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for the additional screenshots, LH4! They definitely provide a clearer understanding of what you’re seeing; I’ve gone ahead and removed elements of them for security and privacy purposes. 
     
    Moving on to your concern though, it does seem like a large upload. Please bear in mind that files or folders that you upload through the website must be 50 GB or smaller.
     
    In this case then, I’d kindly recommend trying to upload through the website in smaller batches, or try uploading them through the desktop or mobile apps, which don’t have a file size limit.
     
    Let me know how it goes! :grin:
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey LH4. 
     
    Could you please clarify if you’re trying to upload these files through the website or the desktop app? If you’re doing this through the desktop app, could you please send me a screenshot of what the Dropbox icon reads that’s next to your desktop’s clock when you click on it (omitting personal info)?
     
    Thanks in advance!
    • LH4's avatar
      LH4
      Explorer | Level 4
      7 years ago

      I have dragged and dropped the folder using the website not the app. I have taken screenshots of the  dropbox menu but cannot seem to be able to attach any files just now.I am getting 'an unexpected error has occurred'. I have about 12 GB of memeory left so that is why I need to upload files onto dropbox !

       

      On the whole, I find it frustrating it slow to copy files onto dropbox. If you know of a quicker method, let me know.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks for the swift reply, LH4. 
         
        Since you’re uploading through the website, please remember that each file or folder that you upload must be 50 GB or smaller. For larger files or folders, use the desktop or mobile apps, which don’t have a file size limit.
         
        If the you’re still having trouble uploading it via the website, could you please try switching to another browser, using incognito, and ensuring that you’re not running any browser extensions? 
         
        Furthermore, if you have the desktop app running and your hard drive is close to being out of space, you can selectively sync some of your folders, which will unsync them, removing them locally from your computer, freeing up space on your device. You can find more info about this here. 
         
        Let me know of any updates!
  • minikane's avatar
    minikane
    New member | Level 2
    7 years ago

    Try uploading half the folder first? then the second half after?

    (can also have problems if you hitting your data limit? or space limit?

  • Rick_M's avatar
    Rick_M
    Experienced | Level 13
    7 years ago

    The upload hangs if your file is too large.  Unfortunately Dropbox cannot issue an

    error message such as "File exceeds 50GB" during a browser based upload. Dropbox does not have this size limit if you put the file into your dropbox folder.

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