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Forum Discussion

Wilson6's avatar
Wilson6
Explorer | Level 4
2 months ago

Error when trying to access my files on the website

Dropbox emailed flagging I was over my free limit. After logging in, I was planning to delete some photos. Unfortunately I can only briefly see the photo grid, and then the screen changes to a sleepi...
Error Messages
File access
Previewing
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Web
Website
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

No problem, Wilson, happy to help! 🙂

 

Hmm, if it had been years since you used the account, the account would probably be deleted, as inactive accounts get automatically disabled after 12 months.

 

Do you remember being prompted to sign up instead of signing in to your account?

 

Also, do you see any files in the "all files" page at all?

Wilson6's avatar
Wilson6
Explorer | Level 4
2 months ago

I don't understand why Dropbox then emails me to upgrade my storage: here's a recent email

 

Hi Wilson,

Warning: You are over your Basic storage limit - New files added to your Dropbox folder won't be accessible on your other devices and won't be backed up online.

To get your Dropbox back to shape, upgrade your Dropbox and get up to 3 TB (3,000 GB) of space plus powerful sharing features.

 

I upgraded today and still no access to files. I've never received an email indicating my files would be lost. The recent email would infer that upgrading would allow me to use my account and access files. I've recently started volunteering again and files I've e-signed should be visible.

I'm in a bind, not sure what to do next.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Is the email address that this email was sent to, the same as the one you see here?

    • Wilson6's avatar
      Wilson6
      Explorer | Level 4
      2 months ago

      yes that's the right one

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi Wilson6, could you attach a screenshot showing this page on your account?

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