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Hi,
My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?
Hey there @Anas1, I hope you're well today!
To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.
Please just check your inbox when you have a moment and we can take it from there.
Thanks!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Hey there @Anas1, I hope you're well today!
To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.
Please just check your inbox when you have a moment and we can take it from there.
Thanks!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Ok
Hi Team
I have a similar issue , my account files from 2014 or 15 are deleted which where there with the same email id-[email removed as per Community Guidelines] , i also got a notice for no activity in 2016 july and so i logged in to reassure i am using the account . please let me know how do i get my files back ,
Thanks for joining us here @annudawn245!
If the account has already been closed due to inactivity, then I'm afraid there isn't much we can do regarding restoring your files.
The account would need to have an action within it just once every 12 months to be kept active. You can find out more about this here.
Sorry that I can't be of much help with this, but do let me know if you have any questions.
Thanks!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
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Please help, I missed the first emails and now my drop box was deleted. Can you please help? Many cute baby pictures😔😪
[Email address removed by moderator]
@Meegeeq wrote:
Please help, I missed the first emails and now my drop box was deleted. Can you please help?
You can try contacting Support directly, but if the account has already been deleted due to inactivity, it's unlikely they'll be able to recover it.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).
Hi @Udo2607. Welcome to our community!
As @Rich mentioned above, if your account was deleted, it is most likely not recoverable. To make sure, it is best to get in touch with our support agents directly at https://www.dropbox.com/support.
Cheers
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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Hi,
My account was deleted as I was inactive for over a year or more, and I understand that but is it possible if I can get back the photos and files that I had in my account, the dropbox account was with the same email adress?!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!