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Forum Discussion

Star B.'s avatar
Star B.
Explorer | Level 4
3 years ago

I've sent too many referral emails.

I saw that someone else asked this same question and you guys officer to email him directly. But that didn't put the answer on here so I still don't know why I can't send my friend a referral.  I got that same message, that I have sent too many referral emails.  Why is that limited? Don't you guys want more people to join Dropbox?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    Hi Star B. - thanks for posting on  our Community.

    There's indeed a limit to how much referral space you can earn which is 16 GB if you're on the Basic plan while it gets doubled if you're on the Plus, Family, or Professional one. 

    I hope this helps to some extent. 
    • Star B.'s avatar
      Star B.
      Explorer | Level 4

      A limit as to how much free space we can earn, fine. But why not allow us to refer someone and just stop giving us free space?  Do they not want more people to join Dropbox?  Just let us refer and let us know we will no longer get credit/space. I don't care about the extra space, I just wanted to refer a friend. I wasn't even able to share a folder with her!  It told me to try again in 24 hours!  That's crazy! Up until this point I really loved Dropbox but I'm stumped that I cannot actively use the service once I've referred too many friends.  Seriously considering moving on to something else. Not that they'd care, anyway. I'm not going to "upgrade" and pay when I don't use it that much. I have plenty of space for what I use. Occasionally I share a folder with a friend and let them see pictures or what have you. Then delete all the stuff that was in the folder when we've all seen it. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        Hi Star B., how are you doing today? 

        Just to clarify a bit more on your situation: do you get the error when trying to send a new referral, or does this happen with shared folders too? 

        Let me know more, thanks. 
  • frosoc's avatar
    frosoc
    Explorer | Level 3

    Hi everyone,

    I want to invite some friends through the option: Refer a friend, but when I add an email it comes up with the error: You've sent too many referral emails. Please contact support for assistance.

     

    I used that option many years ago and I only received 500MB. Why I cannot use it anymore?

     

    Thank you in advance!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey frosoc, happy Monday! 

       

      I just sent you an email, in order for us to have a closer look into this.

       

      I'll see you there. Enjoy!

      • IMExperts's avatar
        IMExperts
        Helpful | Level 5

        I am facing the same issue as well, could you please look into it? I've a website where people can register. I just wanted to send them an invite but after a few hundred invites I started to get an error. You've sent too many referral emails. Please contact support for assistance.

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