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Forum Discussion

Anas1's avatar
Anas1
Explorer | Level 4
5 years ago

My Dropbox account was deleted due to inactivity, can I get back my referral space?

Hi, My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I regist...
Account Access
Account Settings
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hey there Anas1, I hope you're well today!

    To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.

    Please just check your inbox when you have a moment and we can take it from there.

    Thanks!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey there Anas1, I hope you're well today!

To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.

Please just check your inbox when you have a moment and we can take it from there.

Thanks!

annudawn245's avatar
annudawn245
New member | Level 2
5 years ago

Hi Team 

 

I have a similar issue , my account files  from 2014 or 15 are deleted which where there with the same email id-[email removed as per Community Guidelines] , i also got a notice for no activity in 2016 july and so i logged in to reassure i am using the account . please let me know how do i get my files back ,

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for joining us here annudawn245!

    If the account has already been closed due to inactivity, then I'm afraid there isn't much we can do regarding restoring your files.

    The account would need to have an action within it just once every 12 months to be kept active. You can find out more about this here.

    Sorry that I can't be of much help with this, but do let me know if you have any questions.

    Thanks!

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