You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

b2-experience's avatar
b2-experience
Explorer | Level 3
3 months ago

Getting an error that my account is inactive and to contact admin

Please I need some help ASAP.  I've been using dropbox for over 10 years as a repository for all my archived business files.  To say that the files are critical is a massive understatement and repres...
Account Settings
downgrade
dropbox business
Plans
Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hello b2-experience 

 
Helen from Dropbox here. Thanks for reaching out about this. 
 
To explain the situation and to help you will require some account-specific info that would be wise not to share publicly. 
 
I’ll drop you an email shortly. (You might edit your post to remove your email addresses please!)

Looking forward to assisting you further there. 
 
Best regards, 
Helen 
The Dropbox Team
  • b2-experience's avatar
    b2-experience
    Explorer | Level 3
    3 months ago

    ok thank you I really hope you can help me re-activate my files i'm freaking out over here! 

     

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!