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Forum Discussion

b2-experience's avatar
b2-experience
Explorer | Level 3
2 months ago

Getting an error that my account is inactive and to contact admin

Please I need some help ASAP.  I've been using dropbox for over 10 years as a repository for all my archived business files.  To say that the files are critical is a massive understatement and repres...
Account Settings
downgrade
dropbox business
Plans
Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hello b2-experience 

 
Helen from Dropbox here. Thanks for reaching out about this. 
 
To explain the situation and to help you will require some account-specific info that would be wise not to share publicly. 
 
I’ll drop you an email shortly. (You might edit your post to remove your email addresses please!)

Looking forward to assisting you further there. 
 
Best regards, 
Helen 
The Dropbox Team
  • b2-experience's avatar
    b2-experience
    Explorer | Level 3
    2 months ago

    ok thank you I really hope you can help me re-activate my files i'm freaking out over here! 

     

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