You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

TAJPHOTO's avatar
TAJPHOTO
Explorer | Level 4
2 months ago

This account has been marked as inactive

Dear Dropbox Support Team,

I hope this message finds you well.

I recently signed in to my Dropbox account on another device and activated two-factor verification. Unfortunately, I did not notice the email confirmation sent during this process, and my account has been marked as inactive.

Could you please assist me in reactivating my account? I apologize for any confusion and appreciate your help in resolving this matter.

Thank you for your attention.

 

Account Access
Delete
Error Messages
Security
  • Walter's avatar
    Walter
    2 months ago

    Hey TAJPHOTO - thanks for the nudge on this.

     

    We've passed your comments on to the team and you should be getting a reply on your open ticket soon.

     

    Let us know if you have anything else to add in the meantime. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    If you sign in again you will be able to reactivate it however the data within the account which was removed is not recoverable I'm afraid. 

     

    As the email says about inactivity, it is wiped if accounts are not reactivated. 

    • TAJPHOTO's avatar
      TAJPHOTO
      Explorer | Level 4
      2 months ago

      when i log in showing only this messege

      This account has been marked as inactive

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi TAJPHOTO, sorry to hear about that! 

         

        I was able to locate your ticket number reference, and an agent will be with you as soon as possible.

         

        Thank you for your patience! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!