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Forum Discussion

stdjmax's avatar
stdjmax
Explorer | Level 3
2 years ago

Referral Issue

I have referred my 1 friend which he accepted on her pc and download and install the application.

On my screen it shows that only invitation was send. Not that she accepted the invitation. So no bonus.

What can I do? Is the official helpline support for this?

  • Hi stdjmax, thanks for bringing this to our attention.

     

    According to the referrals page, what is the current status of their referral?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi stdjmax, thanks for bringing this to our attention.

     

    According to the referrals page, what is the current status of their referral?

     

    This will help me to assist further!

    • stdjmax's avatar
      stdjmax
      Explorer | Level 3

      Hi This is what I get in the referral page.

      W

       

      Referral
      kat***********a@gmail.com

      2023-03-26

      Invitation sent
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Thanks, this would mean that the user hasn't accepted the referral email, and then signed into the account in the Dropbox desktop application.

         

        Are you certain that they used that email when creating the Dropbox account?

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