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Forum Discussion

Explorer | Level 3

11 months ago

Referral ineligible

Hi Team,

I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files.

The referral status is ineligible, could you please check this?

Thanks

Rich
10 months ago
J23 wrote:

The laptop has previously had dropbox as it's a shared device.

That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

Nancy
Dropbox Staff
11 months ago
Hey J23, hope you’re doing well!

Just to clarify, have you used Dropbox on the same laptop in the past?

Also, did she create a brand new Dropbox account?

You can also check this section of Help Center for more info.

Let me know, and we can take it from there.
- J23
  Explorer | Level 3
  11 months ago
  Hi Nancy,
  
  The account is brand new.
  
  The laptop has previously had dropbox as it's a shared device.
  
  Thanks.
  - Rich
    Super User II
    10 months ago
    J23 wrote:
    
    The laptop has previously had dropbox as it's a shared device.
    
    That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).
- J23
  Explorer | Level 3
  10 months ago
  May I please check in on what can be done next?
  - Hannah
    Dropbox Staff
    10 months ago
    Hey J23, can we send you an email, so we can take a closer look into this?

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