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J23's avatar
J23
Explorer | Level 3
10 months ago

Referral ineligible

Hi Team,   I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files.    The referral status is ineligible, could you please check this?    Thanks...
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  • Rich's avatar
    Rich
    9 months ago
    J23 wrote:

    The laptop has previously had dropbox as it's a shared device. 

    That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey J23, hope you’re doing well! 

 

Just to clarify, have you used Dropbox on the same laptop in the past? 

 

Also, did she create a brand new Dropbox account? 

 

You can also check this section of Help Center for more info.

 

Let me know, and we can take it from there.

J23's avatar
J23
Explorer | Level 3
10 months ago

Hi Nancy, 

 

The account is brand new. 

 

The laptop has previously had dropbox as it's a shared device. 

 

Thanks. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 months ago
    J23 wrote:

    The laptop has previously had dropbox as it's a shared device. 

    That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

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