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Error Messages

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Public links have been temporarily suspended for generating excessive traffic.
I have received an email a couple of times saying that Public links have been temporarily suspended for generating excessive traffic, the first time I was able to unban the account clicking on the link, this time says "Unable to unban account", What can I do? Thank you
LucaScarpellini
2 hours ago Place Create, upload, and share
30Views
0likes
7Comments
"We’ve suspended your sharing activity" error when trying to share files
I've been getting this message when trying to share files: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. I have no clue why... for 2 years
KFit
2 hours ago Place Create, upload, and share
10Views
0likes
1Comment
I keep seeing an error with Google Play on my Android mobile app and I can't check my Dropbox plan.
Imntrying to view my plan on android 14 Samsung S24+ I keep getting this error. When incheck linked device, this same device was link already twice. So unlinoed those. But it still shows the same error. The info it shows is insufficient and not helpful How can I solve this issue?
Rombout V.
5 hours ago Place Plans and Subscriptions
52Views
0likes
11Comments
"This file requeste has been closed, deleted, or never existed" error after restoring the account.
HAD OUR ACCOUNT HACKED, THEN RECOVERED. THE LINKS FOR THE FILE REQUESTS SINCE THEN HAVE NOT WORKED
GREG BARTON
20 hours ago Place Create, upload, and share
17Views
0likes
5Comments
I upgraded my Dropbox account and I keep seeing a banner saying my card is expired.
I have a red credit card expired banner that won't go away. This started when I upgraded my account.
Jeff Dominic Price
21 hours ago Place Plans and Subscriptions
24Views
0likes
4Comments
Access Blocked: Dropbox's request does not comply with Google policies.
Hi I am trying to open an Excel workbook via Dropbox on my S24 Ultra so that it will save directly to it. I go through the log in process for Dropbox in Excel and I'm getting a message saying "Access blocked: Dropbox's request does not comply with Google's policies". I've tried add Dropbox directly in the app and I get the same message. Please help!
Chris Lovegrove
23 hours ago Place Integrations
117Views
0likes
15Comments
Request Id: eb653fb08d0e425eb445cc599c6e9e7d
Dear Dropbox Support, We are encountering an issue when attempting to interact with Dropbox using SqlBak, our database backup software that uploads files to Dropbox as a destination. We would appreciate your assistance in diagnosing and resolving the problem. Recently, we encountered the following error: 2025-03-10 11:25:50.7245|DEBUG|4|SqlBak.Destination.Dropbox.Impl.DropboxFileHandler|ExecFunc. Begin. 2025-03-10 11:26:06.1106|WARN|4|SqlBak.Destination.Dropbox.Impl.DropboxFileHandler|ExecuteWithRetry. AttenmpNo: "1"; RetryAfter: "".|Dropbox.Api.ApiException`1[Dropbox.Api.Files.SearchError] at Dropbox.Api.DropboxRequestHandler.<Dropbox-Api-Stone-ITransport-SendRpcRequestAsync>d__12`3.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at SqlBak.Destination.Dropbox.Impl.DropboxFileHandler.ExecuteWithRetry[T](CancellationToken cancellationToken, Func`2 getTask, Int32 ё1retryCount, Func`2 canRetry); Request Id: eb653fb08d0e425eb445cc599c6e9e7d Could you please help us understand what might be causing this error and suggest any possible resolutions? If you need any additional details, we will provide as much information as possible. Looking forward to your response. Best regards, Oleg
Oleg M
24 hours ago Place Dropbox API Support & Feedback
130Views
0likes
5Comments
Getting an error "Your request contains errors and/or invalid data." when submitting document
Hello, I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature. I've tried a separate wifi connection, incognito mode and a different browser. No idea why this is happening now. Please help.
dbalmer
2 days ago Place Integrations
43Views
0likes
10Comments
I changed my user name after installing the Dropbox app and now it won't launch
I have a new laptop (MacBook Air - M4), running the latest Sequoia. I migrated everything over from my former system, which included Dropbox. Day-1, all was running fine. Day-2, I needed to change the names of the System Users. I followed the instructions from Apple, which includes changing the home folder name in "Users" and then the corresponding account name field(s) in System Settings, Users & Groups, The home folder path on Day-1, with the original name, was /Users/keri_1/ On Day-2 -- after the renaming -- the new (& current) home folder path is /Users/keri/ Now when I launch DropBox, it is looking for this path to grant permissions: /Users/keri_1/.dropbox and immediately gives the message that "Dropbox needs to change permissions for the Folder: /Users/keri_1/.dropbox" which it cannot find since that path name no longer exists. Clicking OK, the next message I get is "Couldn't start Dropbox" and it shuts down. How do I get DropBox to correct the path it is trying to use? I have contacted Support and we have exchanged several emails, including some Terminal commands to run, which did not correct this issue.
Solved
keri h.1
2 days ago Place Apps and Installations
35Views
0likes
2Comments
"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.
Hi everyone, I could use some help on this Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file that will not sync. When i click the option to see what file is not syncing, it is blank. I cannot locate this file anywhere. I stopped the sync for an hour to let indexing catch up and restarted the sync. No luck We also uninstalled and reinstalled Dropbox (completely removing the folders and profile from before) ran chkdsk Signed out, rebooted and signed back in verified there is no firewall or antivirus restrictions Stopped and restarted the dropbox services we are on version 199.4.6287
Tjador
2 days ago Place Create, upload, and share
1.4KViews
1like
8Comments

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links have been temporarily suspended for generating excessive traffic.","conversation":{"__ref":"Conversation:conversation:828493"},"id":"message:828493","revisionNum":1,"uid":828493,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1909396"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-03-31T06:21:26.279-07:00","lastPublishTime":"2025-03-31T06:21:26.279-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have received an email a couple of times saying that Public links have been temporarily suspended for generating excessive traffic, the first time I was able to unban the account clicking on the link, this time says \"Unable to unban account\", What can I do? Thank you ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"272","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828855":{"__typename":"Conversation","id":"conversation:828855","topic":{"__typename":"ForumTopicMessage","uid":828855},"lastPostingActivityTime":"2025-04-02T10:36:02.283-07:00","solved":false},"User:user:1815901":{"__typename":"User","uid":1815901,"login":"KFit","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1815901"},"ForumTopicMessage:message:828855":{"__typename":"ForumTopicMessage","subject":"\"We’ve suspended your sharing activity\" error when trying to share files","conversation":{"__ref":"Conversation:conversation:828855"},"id":"message:828855","revisionNum":2,"uid":828855,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1815901"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-04-02T09:46:35.156-07:00","lastPublishTime":"2025-04-02T10:33:56.145-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've been getting this message when trying to share files: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. \n I have no clue why... for 2 years ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"265","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828714":{"__typename":"Conversation","id":"conversation:828714","topic":{"__typename":"ForumTopicMessage","uid":828714},"lastPostingActivityTime":"2025-04-02T08:02:05.303-07:00","solved":false},"User:user:31474":{"__typename":"User","uid":31474,"login":"Rombout V.","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:31474"},"ForumTopicMessage:message:828714":{"__typename":"ForumTopicMessage","subject":"I keep seeing an error with Google Play on my Android mobile app and I can't check my Dropbox plan.","conversation":{"__ref":"Conversation:conversation:828714"},"id":"message:828714","revisionNum":2,"uid":828714,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:31474"},"metrics":{"__typename":"MessageMetrics","views":52},"postTime":"2025-04-01T14:30:57.307-07:00","lastPublishTime":"2025-04-01T15:22:19.616-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Imntrying to view my plan on android 14 Samsung S24+ \n I keep getting this error. When incheck linked device, this same device was link already twice. So unlinoed those. But it still shows the same error. \n The info it shows is insufficient and not helpful \n \n How can I solve this issue? \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"306","kudosSumWeight":0,"repliesCount":11,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828716":{"__typename":"Conversation","id":"conversation:828716","topic":{"__typename":"ForumTopicMessage","uid":828716},"lastPostingActivityTime":"2025-04-01T17:26:03.890-07:00","solved":false},"User:user:1909611":{"__typename":"User","uid":1909611,"login":"GREG BARTON","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1909611"},"ForumTopicMessage:message:828716":{"__typename":"ForumTopicMessage","subject":"\"This file requeste has been closed, deleted, or never existed\" error after restoring the account.","conversation":{"__ref":"Conversation:conversation:828716"},"id":"message:828716","revisionNum":2,"uid":828716,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1909611"},"metrics":{"__typename":"MessageMetrics","views":17},"postTime":"2025-04-01T14:33:36.426-07:00","lastPublishTime":"2025-04-01T15:34:59.826-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" HAD OUR ACCOUNT HACKED, THEN RECOVERED. THE LINKS FOR THE FILE REQUESTS SINCE THEN HAVE NOT WORKED ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"106","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828543":{"__typename":"Conversation","id":"conversation:828543","topic":{"__typename":"ForumTopicMessage","uid":828543},"lastPostingActivityTime":"2025-04-01T15:49:54.411-07:00","solved":false},"User:user:1909430":{"__typename":"User","uid":1909430,"login":"Jeff Dominic Price","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1909430"},"ForumTopicMessage:message:828543":{"__typename":"ForumTopicMessage","subject":"I upgraded my Dropbox account and I keep seeing a banner saying my card is expired.","conversation":{"__ref":"Conversation:conversation:828543"},"id":"message:828543","revisionNum":2,"uid":828543,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909430"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-03-31T10:39:33.752-07:00","lastPublishTime":"2025-03-31T11:43:26.435-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a red credit card expired banner that won't go away. This started when I upgraded my account. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"102","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:824855":{"__typename":"Conversation","id":"conversation:824855","topic":{"__typename":"ForumTopicMessage","uid":824855},"lastPostingActivityTime":"2025-04-01T13:41:26.035-07:00","solved":false},"User:user:1905517":{"__typename":"User","uid":1905517,"login":"Chris Lovegrove","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1905517"},"ForumTopicMessage:message:824855":{"__typename":"ForumTopicMessage","subject":"Access Blocked: Dropbox's request does not comply with Google policies.","conversation":{"__ref":"Conversation:conversation:824855"},"id":"message:824855","revisionNum":2,"uid":824855,"depth":0,"board":{"__ref":"Forum:board:101001017"},"author":{"__ref":"User:user:1905517"},"metrics":{"__typename":"MessageMetrics","views":117},"postTime":"2025-03-03T23:54:43.318-08:00","lastPublishTime":"2025-03-04T00:20:45.394-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi \n I am trying to open an Excel workbook via Dropbox on my S24 Ultra so that it will save directly to it. \n I go through the log in process for Dropbox in Excel and I'm getting a message saying \"Access blocked: Dropbox's request does not comply with Google's policies\". \n I've tried add Dropbox directly in the app and I get the same message. Please help! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"359","kudosSumWeight":0,"repliesCount":15,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826702":{"__typename":"Conversation","id":"conversation:826702","topic":{"__typename":"ForumTopicMessage","uid":826702},"lastPostingActivityTime":"2025-04-01T12:56:38.499-07:00","solved":false},"Forum:board:101000014":{"__typename":"Forum","id":"board:101000014","displayId":"101000014","nodeType":"board","conversationStyle":"FORUM","title":"Dropbox API Support & Feedback","shortTitle":"Dropbox API Support & Feedback","parent":{"__ref":"Category:category:101000041"}},"User:user:1907459":{"__typename":"User","uid":1907459,"login":"Oleg M","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1907459"},"ForumTopicMessage:message:826702":{"__typename":"ForumTopicMessage","subject":"Request Id: eb653fb08d0e425eb445cc599c6e9e7d","conversation":{"__ref":"Conversation:conversation:826702"},"id":"message:826702","revisionNum":1,"uid":826702,"depth":0,"board":{"__ref":"Forum:board:101000014"},"author":{"__ref":"User:user:1907459"},"metrics":{"__typename":"MessageMetrics","views":130},"postTime":"2025-03-17T03:02:20.418-07:00","lastPublishTime":"2025-03-17T03:02:20.418-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear Dropbox Support, We are encountering an issue when attempting to interact with Dropbox using SqlBak, our database backup software that uploads files to Dropbox as a destination. We would appreciate your assistance in diagnosing and resolving the problem. Recently, we encountered the following error: 2025-03-10 11:25:50.7245|DEBUG|4|SqlBak.Destination.Dropbox.Impl.DropboxFileHandler|ExecFunc. Begin. 2025-03-10 11:26:06.1106|WARN|4|SqlBak.Destination.Dropbox.Impl.DropboxFileHandler|ExecuteWithRetry. AttenmpNo: \"1\"; RetryAfter: \"\".|Dropbox.Api.ApiException`1[Dropbox.Api.Files.SearchError] at Dropbox.Api.DropboxRequestHandler.<Dropbox-Api-Stone-ITransport-SendRpcRequestAsync>d__12`3.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at SqlBak.Destination.Dropbox.Impl.DropboxFileHandler.ExecuteWithRetry[T](CancellationToken cancellationToken, Func`2 getTask, Int32 ё1retryCount, Func`2 canRetry); Request Id: eb653fb08d0e425eb445cc599c6e9e7d Could you please help us understand what might be causing this error and suggest any possible resolutions? If you need any additional details, we will provide as much information as possible. Looking forward to your response. Best regards, Oleg ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1381","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828573":{"__typename":"Conversation","id":"conversation:828573","topic":{"__typename":"ForumTopicMessage","uid":828573},"lastPostingActivityTime":"2025-04-01T09:39:31.509-07:00","solved":false},"User:user:1909467":{"__typename":"User","uid":1909467,"login":"dbalmer","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1909467"},"ForumTopicMessage:message:828573":{"__typename":"ForumTopicMessage","subject":"Getting an error \"Your request contains errors and/or invalid data.\" when submitting document","conversation":{"__ref":"Conversation:conversation:828573"},"id":"message:828573","revisionNum":2,"uid":828573,"depth":0,"board":{"__ref":"Forum:board:101001017"},"author":{"__ref":"User:user:1909467"},"metrics":{"__typename":"MessageMetrics","views":43},"postTime":"2025-03-31T17:47:33.143-07:00","lastPublishTime":"2025-03-31T22:47:46.781-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, \n I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature. I've tried a separate wifi connection, incognito mode and a different browser. No idea why this is happening now. Please help. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"312","kudosSumWeight":0,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828279":{"__typename":"Conversation","id":"conversation:828279","topic":{"__typename":"ForumTopicMessage","uid":828279},"lastPostingActivityTime":"2025-03-31T18:34:22.071-07:00","solved":true},"User:user:284626":{"__typename":"User","uid":284626,"login":"keri h.1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:284626"},"ForumTopicMessage:message:828279":{"__typename":"ForumTopicMessage","subject":"I changed my user name after installing the Dropbox app and now it won't launch","conversation":{"__ref":"Conversation:conversation:828279"},"id":"message:828279","revisionNum":2,"uid":828279,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:284626"},"metrics":{"__typename":"MessageMetrics","views":35},"postTime":"2025-03-28T17:44:23.441-07:00","lastPublishTime":"2025-03-28T18:16:05.708-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a new laptop (MacBook Air - M4), running the latest Sequoia. I migrated everything over from my former system, which included Dropbox. \n Day-1, all was running fine. \n Day-2, I needed to change the names of the System Users. I followed the instructions from Apple, which includes changing the home folder name in \"Users\" and then the corresponding account name field(s) in System Settings, Users & Groups, \n The home folder path on Day-1, with the original name, was \n /Users/keri_1/ \n On Day-2 -- after the renaming -- the new (& current) home folder path is \n /Users/keri/ \n Now when I launch DropBox, it is looking for this path to grant permissions: \n /Users/keri_1/.dropbox \n and immediately gives the message that \"Dropbox needs to change permissions for the Folder: /Users/keri_1/.dropbox\" which it cannot find since that path name no longer exists. \n Clicking OK, the next message I get is \"Couldn't start Dropbox\" and it shuts down. \n How do I get DropBox to correct the path it is trying to use? I have contacted Support and we have exchanged several emails, including some Terminal commands to run, which did not correct this issue. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1222","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:771134":{"__typename":"Conversation","id":"conversation:771134","topic":{"__typename":"ForumTopicMessage","uid":771134},"lastPostingActivityTime":"2025-03-31T13:00:11.668-07:00","solved":false},"User:user:1837675":{"__typename":"User","uid":1837675,"login":"Tjador","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1837675"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NzExMzQtNDYxMzFpNTlBRDA3MEQ0MUVBRDYzOQ?revision=4\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NzExMzQtNDYxMzFpNTlBRDA3MEQ0MUVBRDYzOQ?revision=4","title":"Tjador_0-1715891652309.png","associationType":"BODY","width":299,"height":72,"altText":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NzExMzQtNDYxMzJpODE4REVCRjI2REU5M0Q0RA?revision=4\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NzExMzQtNDYxMzJpODE4REVCRjI2REU5M0Q0RA?revision=4","title":"Tjador_1-1715891667795.png","associationType":"BODY","width":407,"height":410,"altText":null},"ForumTopicMessage:message:771134":{"__typename":"ForumTopicMessage","subject":"\"1 file is unable to sync\" error on sync status but \"See Issues\" option shows nothing.","conversation":{"__ref":"Conversation:conversation:771134"},"id":"message:771134","revisionNum":4,"uid":771134,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1837675"},"metrics":{"__typename":"MessageMetrics","views":1411},"postTime":"2024-05-16T13:37:43.833-07:00","lastPublishTime":"2024-05-17T03:24:58.863-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, I could use some help on this \n \n Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file that will not sync. When i click the option to see what file is not syncing, it is blank. I cannot locate this file anywhere. I stopped the sync for an hour to let indexing catch up and restarted the sync. No luck \n \n We also uninstalled and reinstalled Dropbox (completely removing the folders and profile from before) \n ran chkdsk \n Signed out, rebooted and signed back in \n verified there is no firewall or antivirus restrictions \n Stopped and restarted the dropbox services \n we are on version 199.4.6287 \n \n \n \n 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