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BethemBrown's avatar
BethemBrown
Helpful | Level 6
7 months ago

Referral bonus marked as ineligible as we're using the same computer

I recently invited my grandpa to use Dropbox using a referral link, however the referral shows up as "ineligible". I looked this up on google and found out it was most probably because we are sharing a computer, but with different users.

How do I let Dropbox know it was a legit referral so I can get the bonus?

 

PS: Looking at my old referrals, I also have a "legit" referral from 2019 to my brother also shown as "Ineligible".

  • Hi there, BethemBrown, thanks for bringing this to our attention.

     

    Can we send you an email, so we can investigate this internally?

     

    Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, BethemBrown, thanks for bringing this to our attention.

     

    Can we send you an email, so we can investigate this internally?

     

    Thanks.

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