You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

J23's avatar
J23
Explorer | Level 3
11 months ago

Referral ineligible

Hi Team,   I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files.    The referral status is ineligible, could you please check this?    Thanks...
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  • Rich's avatar
    Rich
    10 months ago
    J23 wrote:

    The laptop has previously had dropbox as it's a shared device. 

    That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey J23, hope you’re doing well! 

 

Just to clarify, have you used Dropbox on the same laptop in the past? 

 

Also, did she create a brand new Dropbox account? 

 

You can also check this section of Help Center for more info.

 

Let me know, and we can take it from there.

J23's avatar
J23
Explorer | Level 3
10 months ago

May I please check in on what can be done next?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey J23, can we send you an email, so we can take a closer look into this?

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