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Forum Discussion

de_waltdan's avatar
de_waltdan
Explorer | Level 4
2 years ago

Subscription not working

Hi there, 

 

I'm currently having an ongoing issue with trying to purchase a dropbox+ subscription. No matter what browser, what device, or what card I use, I still get the same error of not being able to purchase the subscription. I have tried doing free trials, monthly billing, and yearly billing. I'm yet to have any luck. All I want is to gain access to work files.

 

Any help on this frustrating matter would be appreciated.

Dropbox Plus
Payments
Plans
upgrades
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey de_waltdan, sorry to hear you're having issues with this.

     

    I assume you've also tried clearing your browser's cache and/or using an incognito window too? 

     

    Could you please send us a full-page screenshot of the error including the URL you're navigating to so that we can have a visual too?

     

    Thanks!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshot de_waltdan 

         

        Would it be OK if we reached out via email to have a further look internally at this point? 

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