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Forum Discussion

de_waltdan's avatar
de_waltdan
Explorer | Level 4
2 years ago

Subscription not working

Hi there,    I'm currently having an ongoing issue with trying to purchase a dropbox+ subscription. No matter what browser, what device, or what card I use, I still get the same error of not being ...
Dropbox Plus
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey de_waltdan, sorry to hear you're having issues with this.

 

I assume you've also tried clearing your browser's cache and/or using an incognito window too? 

 

Could you please send us a full-page screenshot of the error including the URL you're navigating to so that we can have a visual too?

 

Thanks!

  • de_waltdan's avatar
    de_waltdan
    Explorer | Level 4
    2 years ago

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the screenshot de_waltdan 

       

      Would it be OK if we reached out via email to have a further look internally at this point? 

      • de_waltdan's avatar
        de_waltdan
        Explorer | Level 4
        2 years ago

        yes, that would be great. 

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