You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

de_waltdan's avatar
de_waltdan
Explorer | Level 4
2 years ago

Subscription not working

Hi there,    I'm currently having an ongoing issue with trying to purchase a dropbox+ subscription. No matter what browser, what device, or what card I use, I still get the same error of not being ...
Dropbox Plus
Payments
Plans
upgrades
de_waltdan's avatar
de_waltdan
Explorer | Level 4

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the screenshot de_waltdan 

 

Would it be OK if we reached out via email to have a further look internally at this point? 

  • de_waltdan's avatar
    de_waltdan
    Explorer | Level 4
    2 years ago

    yes, that would be great. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi de_waltdan, I just sent you an email, I'll see you there!

      • SBCHU's avatar
        SBCHU
        Explorer | Level 4
        2 years ago

        I have the same problem. When I try to make a payment, an empty window pops up to verify my payment, but it never moves forward. The same is on more browsers. The useless chatbot keep bringing me back, that for support I need a subscription - which I cannot do without support.

         

        How can I upgrade my subscription?

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!