Paid for Dropbox Plus but didn't get the upgrade

[konstantinosags24]

Hi there,

Yesterday i've purchased the Dropbox Plus subscription from my pc.

119,88 euro's are gone from my bank account, but I didnt get recieve the Dropbox Plus update.

It still says that I have no storage and need to upgrade,

But I just did that and payed for it.

I have not recieved an email. And I have not received an invoice about my payment,

eventhow I did pay 119,88 euro's for Dropbox Plus for a whole year.

[Hannah]

Sorry to hear about this, @konstantinosags24.

Do you see the Dropbox transaction ID in your bank transaction history?

A transaction ID would have 8 or 12 characters, including both letters and numbers and it would look like this: DROPBOX*123A456B789C

If you received it, can you look it up here and let me know if it brings up an account?

Thanks in advance.

[konstantinosags24]

Hi Again.

I saw my bank transaction and the only thing that write is 

Dropbox db.tt IR and the price that take me 119,80.

Please find assap solution , this account is member from company.

Where i can send you the bank reciept transaction ?

[Megan]

Hi @konstantinosags24!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!

[konstantinosags24]

 i do yours advise and i send you the ticket number reference .

Ticket #24241474

[Megan]

Hey @konstantinosags24, your ticket was accidentally caught by our spam filter. 

But there's no need to worry, I opened a new ticket on my end for you. I'll see you there!

[Lackentolm]

I have exactly the same experience, paid 119.88 Euro in July 24,

the credit card statement gives no transaction number, no email account,

just 2 db.tt/cchelp, IRL, IRL

If I log in to Dropbox I still see only "Dropbox Basic" which is free. I checked with all email accounts that I have, evwerywhere only  "Dropbox Basic". Same result with the Dropbox app on the iPhone.

I filed a Billing Dispute Ticket with the support team, the number is #24239959.  No answer yet. I am glad to see that I am not the only one.

Desperate

Lackentolm

[Megan]

Hey @Lackentolm, welcome to our Community! 

The same thing happened to you when it comes to your ticket. It was automatically caught and closed by our spam filter.

Therefore I created a new one on my end for you. We'll take it from there! 😀