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konstantinosags24's avatar
konstantinosags24
Explorer | Level 3
3 months ago

Paid for Dropbox Plus but didn't get the upgrade

Hi there,   Yesterday i've purchased the Dropbox Plus subscription from my pc. 119,88 euro's are gone from my bank account, but I didnt get recieve the Dropbox Plus update. It still says that...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Sorry to hear about this, konstantinosags24.

 

Do you see the Dropbox transaction ID in your bank transaction history?

 

A transaction ID would have 8 or 12 characters, including both letters and numbers and it would look like this: DROPBOX*123A456B789C

 

If you received it, can you look it up here and let me know if it brings up an account?

 

Thanks in advance.

  • konstantinosags24's avatar
    konstantinosags24
    Explorer | Level 3
    3 months ago

    Hi Again.

     

    I saw my bank transaction and the only thing that write is 

    Dropbox db.tt IR and the price that take me 119,80.

     

    Please find assap solution , this account is member from company.

     

    Where i can send you the bank reciept transaction ?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi konstantinosags24!

       

      Have you tried to contact Dropbox Support directly for this?

       

      You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

       

      Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

       

      Let me know more!

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