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Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message \"couldn't start dropbox\" or sync. So I did the advanced reinstall (ran the terminal etc) and I'm still getting the same error message.
\n
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 160.4.4703 bn.constants.WINDOWS_SHELL_EXT_VERSION: 56 bn.is_frozen: True machine_id: 59c044c0-94d9-5385-9432-434809bbf24f pid: 1004 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/lt81878' appdata: '/Users/lt81878/.dropbox/instance1' real_path='/Users/lt81878/.dropbox/instance1' mode=0o40700 uid=501 gid=20 parent mode=0o40700 uid=501 gid=20 dropbox_path: '/Users/lt81878/Library/CloudStorage/Dropbox' real_path='/Users/lt81878/Library/CloudStorage/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox' real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T' real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 5323, in _setup_root_for_account File \"dropbox/sync_root/helpers.pyc\", line 420, in get_root_for_account File \"dropbox/foundation/futures/basic.pyc\", line 853, in result File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 \"The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched.\" UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/}
","body@stringLength":"3915","rawBody":"
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message \"couldn't start dropbox\" or sync. So I did the advanced reinstall (ran the terminal etc) and I'm still getting the same error message.
\n
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 160.4.4703 bn.constants.WINDOWS_SHELL_EXT_VERSION: 56 bn.is_frozen: True machine_id: 59c044c0-94d9-5385-9432-434809bbf24f pid: 1004 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/lt81878' appdata: '/Users/lt81878/.dropbox/instance1' real_path='/Users/lt81878/.dropbox/instance1' mode=0o40700 uid=501 gid=20 parent mode=0o40700 uid=501 gid=20 dropbox_path: '/Users/lt81878/Library/CloudStorage/Dropbox' real_path='/Users/lt81878/Library/CloudStorage/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox' real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T' real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 5323, in _setup_root_for_account File \"dropbox/sync_root/helpers.pyc\", line 420, in get_root_for_account File \"dropbox/foundation/futures/basic.pyc\", line 853, in result File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 \"The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched.\" UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/}
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After upgrading to Ventura, cannot start dropbox app","moderationData":{"__ref":"ModerationData:moderation_data:633976"},"body":"
Would it be OK if we reach out via email to have a further look into this matter?
\n
\n
Let us know and we'll use the email address that's associated with your Community's profile.
\n
\n
Thanks!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2022-11-03T10:38:47.521-07:00","lastPublishTime":"2022-11-03T10:38:47.521-07:00","metrics":{"__typename":"MessageMetrics","views":3654},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:633864/message:633976","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDYzNDA4Myw2MzQwODM","node":{"__ref":"ForumReplyMessage:message:634083"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDYzNDA4Myw2MzQ2NDU","node":{"__ref":"ForumReplyMessage:message:634645"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:634083":{"__typename":"ModerationData","id":"moderation_data:634083","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:634083":{"__typename":"ForumReplyMessage","uid":634083,"id":"message:634083","revisionNum":1,"author":{"__ref":"User:user:1588167"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:633976"},"conversation":{"__ref":"Conversation:conversation:633864"},"subject":"Re: After upgrading to Ventura, cannot start dropbox app","moderationData":{"__ref":"ModerationData:moderation_data:634083"},"body":"Yes please email me! I'm shattered as I use Dropbox every day. Thanks so much","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"77","kudosSumWeight":0,"postTime":"2022-11-03T16:13:05.656-07:00","lastPublishTime":"2022-11-03T16:13:05.656-07:00","metrics":{"__typename":"MessageMetrics","views":3643},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:633864/message:634083","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDYzNDU4NCw2MzQ1ODQ","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDYzNDU4NCw2MzQ1ODQ","node":{"__ref":"ForumReplyMessage:message:634584"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:634584":{"__typename":"ModerationData","id":"moderation_data:634584","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:634584":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1588167"},"id":"message:634584","revisionNum":1,"uid":634584,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:634083"},"conversation":{"__ref":"Conversation:conversation:633864"},"subject":"Re: After upgrading to Ventura, cannot start dropbox app","moderationData":{"__ref":"ModerationData:moderation_data:634584"},"body":"
Bump
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"6","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-11-06T05:28:26.376-08:00","lastPublishTime":"2022-11-06T05:28:26.376-08:00","metrics":{"__typename":"MessageMetrics","views":3605},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:633864/message:634584","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1589179":{"__typename":"User","id":"user:1589179","uid":1589179,"login":"Don Colacino","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-06T11:19:29.991-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1589179"},"ModerationData:moderation_data:634645":{"__typename":"ModerationData","id":"moderation_data:634645","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:634645":{"__typename":"ForumReplyMessage","uid":634645,"id":"message:634645","revisionNum":1,"author":{"__ref":"User:user:1589179"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:633976"},"conversation":{"__ref":"Conversation:conversation:633864"},"subject":"Re: After upgrading to Ventura, cannot start dropbox app","moderationData":{"__ref":"ModerationData:moderation_data:634645"},"body":"
Same issue here. Please advise.
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I'm having the same issue please help!
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Do you also get the same start-up error as the OP mentioned above? If not, feel free to attach the error on your next reply.
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Keep me posted!
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No. The DropboxInstaller.dmg will not run. Click on it and nothing happens.
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I have just updated my Mac operating system to Ventura and I can no longer open my Dropbox. Please could you help me correct this.
Thanks
BW
Simon
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Could you let me know more about this? What happens when you try to open Dropbox?
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Do you notice an error when trying to open your app? If so, feel free to attach it to your next response.
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Keep me posted, and we'll take it from there.
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Can't get Dropbox to start with Mac 13.2.1. Get error message:
bn.BUILD_KEY: Dropbox bn.VERSION: 167.4.4719 bn.constants.WINDOWS_SHELL_EXT_VERSION: 60 bn.is_frozen: True machine_id: fde518ef-df44-53d3-9e5c-13ff268df53f pid: 2610 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='wilburbud2', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='WG 2020', pw_dir='/Users/wilburbud2', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='wilburbud2', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='WG 2020', pw_dir='/Users/wilburbud2', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'MacBook2016']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'MacBook2016']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/wilburbud2' appdata: '/Users/wilburbud2/.dropbox/instance1' real_path='/Users/wilburbud2/.dropbox/instance1' mode=0o40700 uid=502 gid=20 parent mode=0o40700 uid=502 gid=20 dropbox_path: '/Users/wilburbud2/Library/CloudStorage/Dropbox' real_path='/Users/wilburbud2/Library/CloudStorage/Dropbox' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/yp/571tn8bs2dq0mqvxlqfnfbxc0000gp/T' real_path='/private/var/folders/yp/571tn8bs2dq0mqvxlqfnfbxc0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 816, in wrapper File \"dropbox/client/main.pyc\", line 6302, in finish_dropbox_boot File \"dropbox/client/message_queue.pyc\", line 306, in _wrapped File \"dropbox/client/main.pyc\", line 5844, in _init_components_for_account File \"dropbox/client/main.pyc\", line 5768, in create_sync_engine File \"dropbox/sync_engine_boundary/factory.pyc\", line 225, in make_sync_engine File \"dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc\", line 245, in __init__ File \"dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc\", line 322, in __init__ File \"dropbox/client/gandalf/legacy.pyc\", line 296, in add_on_changed_callback File \"dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc\", line 473, in _update_feature_configs File \"dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc\", line 286, in UpdateFeatureConfigForFswRules File \"dropbox/sync_engine/nucleus/thin_client/fp_client.pyc\", line 236, in __getattr__ dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None
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Hey willgoodman, sorry to hear you're having issues with this.
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Could you please try a clean, advanced reinstall and let me know if you still get the same error?
\n
\n
If you happen to be on the Basic plan, make sure to have no more than 3 devices connected to your account as you might hit your account's device limit.
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Hi Everyone,
I do have a basic version. They keep wanting me to upgrade but they don't have a more moderate plan. I need more space than I have but not the next level up. I am able to access dropbox now but I do still sometimes get the error message saying dropbox failed to open . I then go into the dropbox tab that is now situated in my finder, and it will open. Just very odd.
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Hi there. Having the same issue and receiving the same error message. Thank you for your help.
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Hey Bonker, have you updated the Dropbox app to the latest version, to see if that helps, like it did with other users?
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I have tried all the new links for dropbox downloads that you have given, they don't work for me. For what it is worth, if I used a different (TEST) user on my mac, I can successfully download and open the app, but not if I use my user account which is where have used the dropbox app in the past and where I need to work.
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Hey Dropbox Team, hey community:
This is from an open support ticket I am working on with the Support. I guess a lot of people have similar problems after updating the software and experiencing the same errors as I did. Prior to that I already did the following attempts to solve the problems in dialog with the customer support team - Restarted the Computer - Restarted the Dropbox App - Reinstalled the Dropbox App from scratch
I am running a brand new Apple Macbook Pro with M2 Pro and 1 TB internal SSD. I have currently over 800.000 Files in my dropbox which is for me currently completely unusable.
My Issues and Solutions I would expect:
1. Problem:
On first, blank installation Dropbox desktop will try to download the whole dropbox content. Yes, it gives me the Indication that I can choose which folders I want to see on my machine and which not, but nothing about the location change to cloud storage directory later on. In my case, it then proceeds to download around 800.000 Files which takes up to 16 Hours. After completion it then will give me an alert in the app saying that everything needs to be moved to the new directory - OK. It then moves the whole Dropbox over to the new library/CloudStorage - Here it would be helpful to have at least some progress bar and not only a moving Icon on the Button. Looks stuck, bad UX. After completion it then tries to re-index all files which will take again like 16-20 hours. After that it is not able to sync properly.
Workaround I found: When I first only choose one little file to be synced on startup I will get way faster to moving everything to the new directory. After moving this one small file I can then move on to syncing all the files with selective sync and everything will be set up directly in the new cloud storage. Saved me around 20-30 Hours of waiting.
Solution - How it should be: I would expect Dropbox on a blank install directly setting up everything in library/CloudStorage which will save a lot of time and also get around a lot of communicative problems prior to the setup.
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2. Problem After everything is set up in library/CloudStorage Dropbox will not indicate any icons next to filenames as expected from the user. Only thing that can be seen is the apple cloud icon. Here the next problems begin. It now looks like everything is no locally on my machine but turns out it is not. What I would like to understand: It downloads hours and hours for 800.000 Files but in the end still nothing is there really - Weird. In the Desktop App it gives indication of downloading like „800.000 files synchronizing“ and „96,5 GB“ so it seems to be doing something here. The Online Only / Local Storage Setting that is sometimes asked to be changed in the settings is not there for me in the current version of the dropbox app. Only the Directory Selection which will then download directories but still no files on the local machine. Screenshot attached.
Workaround I found - somehow because it really is not:
I need to click on the cloud Icons - yes, on each file again - to really get them downloaded on my machine. For 800.000 files. This is really no acceptable workaround in any case. Then - in some random cases the dropbox sync items will appear and dropbox will indicate small numbers of files getting synced again.
Solution - How it should be The Implementation of the File Provider API is faulty. There is no other way to describe this, this needs to be fixed IMMEDIATELY. Also I would expect from the Dropbox desktop app to guide me through the new icons from apple File Provider API. Maybe it would be better to not have the dropbox icons any longer as they tell an incorrect status about the files shown. If the cloud icons from Apple are now recommended - then just use them and tell the users. Simple as that.
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3. Problem The syncing is only working for downloading files but not for uploading in v168.4.4802. Period. I have no control what so ever.
Workaround I found: None.
Solution - How it should be: Again completely faulty implementation, this needs to be fixed IMMEDIATELY.
I hope that this will be transferred to the right People, if this will not get fixed there will be no other way for me than to cancel subscription after more than 5 years. I like dropbox but in this case this is a total showstopper for me. Please keep me and also the other Mac users updated on this topic otherwise you will see a lot of Mac users cancelling their accounts. We know it is not totally your fault but still you are a paid service and if something is absolutely not working then this needs to be highly prioritized and clearly communicated to not loose trust of the customers.
Greetings from Germany,
Eric
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In regards to the issues you mentioned on your Dropbox app with Venture, you also said that you've already contacted our Support team.
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Can I ask for the ticket number from your communication with our Support?
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Keep me posted!
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Hey Megan,
Of course: Ticketnumber is #21561115.
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Here's what worked for me.
Go to Settings->Security->Devices in the web app, and delete ANY devices you are no longer using. There appears to be a limit. Mine was triggered when I changed my login id on MacOS Ventura (13.4.1.c), which sent me over the limit.
Seems like something they should have caught in testing.
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This also appears to have resolved my issue. I removed years of old device connections per @wgroth2 suggestion and then simply restarted my MBP. Dropbox finally appears to be working again.
This comes after weeks of issues with finder becoming totally unresponsive, system hanging due to fileprovider smashing resources with whatever it was doing with/for Dropbox, countless restarts, countless re-installs, countless hours (days) wasted syncing, moving and re-syncing Dropbox content.
I'll reserve judgement of this being a \"solution\" just for now, but it's by far the closest I've been since this debacle started. Very disappointed to see how long others have been experiencing this issue, without a definitive solution from Dropbox.
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Can someone please help?
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After recent update to macOS 13.3.1, Dropbox cannot start and quits after showing the following message
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Couldn't start Dropbox.\n\nThis may be a temporary error. Please restart Dropbox.\n\nFor more information, click the help button.\n\nIf the issue persists, please contact\n\nDropbox support with the following info for help:
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Details from the log file:
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bn.BUILD_KEY: Dropbox\nbn.VERSION: 171.4.6182\nbn.constants.WINDOWS_SHELL_EXT_VERSION: 61\nbn.is_frozen: True\nmachine_id: 89152cb6-6b41-5f54-9816-3a672b7ad13f\npid: 5597\nppid: 1\nuid: 502\nuser_info: pwd.struct_passwd(pw_name='user1567', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='user1567', pw_dir='/Users/user1567', pw_shell='/bin/zsh')\neffective_user_info: pwd.struct_passwd(pw_name='user1567', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='user1567', pw_dir='/Users/user1567', pw_shell='/bin/zsh')\neuid: 502\ngid: 20\negid: 20\ngroup_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])\neffective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])\nDYLD_LIBRARY_PATH: None\ncwd: '/'\n real_path='/'\n \tmode=0o40755\tuid=0\tgid=0\n parent\tmode=0o40755\tuid=0\tgid=0\nHOME: '/Users/user1567'\nappdata: '/Users/user1567/.dropbox/instance1'\n real_path='/Users/user1567/.dropbox/instance1'\n \tmode=0o40700\tuid=502\tgid=20\n parent\tmode=0o40755\tuid=502\tgid=20\ndropbox_path: '/Users/user1567/Library/CloudStorage/Dropbox'\n real_path='/Users/user1567/Library/CloudStorage/Dropbox'\n \tmode=0o40700\tuid=502\tgid=20\n parent\tmode=0o40755\tuid=502\tgid=20\nsys_executable: '/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'\n real_path='/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'\n \tmode=0o100755\tuid=502\tgid=20\n parent\tmode=0o40755\tuid=502\tgid=20\ntrace.__file__: '/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'\n real_path='/Users/user1567/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'\n \tnot found\n parent\tnot found\ntempdir: '/var/folders/yh/xbqnt_rx2v19v038fx3c95480000gp/T'\n real_path='/private/var/folders/yh/xbqnt_rx2v19v038fx3c95480000gp/T'\n \tmode=0o40700\tuid=502\tgid=20\n parent\tmode=0o40755\tuid=502\tgid=20\nTraceback (most recent call last):\n File \"dropbox/client/main.pyc\", line 823, in wrapper\n File \"dropbox/client/main.pyc\", line 6348, in finish_dropbox_boot\n File \"dropbox/client/message_queue.pyc\", line 306, in _wrapped\n File \"dropbox/client/main.pyc\", line 5890, in _init_components_for_account\n File \"dropbox/client/main.pyc\", line 5814, in create_sync_engine\n File \"dropbox/sync_engine_boundary/factory.pyc\", line 225, in make_sync_engine\n File \"dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc\", line 243, in __init__\n File \"dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc\", line 282, in __init__\n File \"dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc\", line 169, in __init__\n File \"dropbox/sync_root/fp_helpers.pyc\", line 96, in fp_get_temporary_url\ndropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3040d309-f54e-46e0-b56d-d9db25c5a43a’.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3040d309-f54e-46e0-b56d-d9db25c5a43a’.}
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Can you restart Dropbox, by following the steps below, to see if that helps?
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\n\n
Open your Dropbox desktop app if it isn’t running already.
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Click the Dropbox icon in the menu bar at the top of your screen.
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Click your profile picture or initials in the upper right of the window that appears.
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Click Quit.
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Open a new Finder window.
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Click Applications.
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Double-click the Dropbox icon.
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2023-04-10T15:54:20.337-07:00","lastPublishTime":"2023-04-10T15:54:20.337-07:00","metrics":{"__typename":"MessageMetrics","views":1243},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:633864/message:675724","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDY3NTc2NSw2NzU3NjU","node":{"__ref":"ForumReplyMessage:message:675765"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:675765":{"__typename":"ModerationData","id":"moderation_data:675765","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:675765":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1672421"},"id":"message:675765","revisionNum":1,"uid":675765,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:675724"},"conversation":{"__ref":"Conversation:conversation:633864"},"subject":"Re: After upgrading to Ventura, cannot start dropbox app","moderationData":{"__ref":"ModerationData:moderation_data:675765"},"body":"
#3 from the suggested steps can not be performed as the app stays in \"Starting\" status and profile icon does not appear. With this step were you trying to ensure that app has exited?
These are the observations visually in order
Click ok and app quits
I have tried already by opening from the Application with double click and right click >open. Observations are same as above
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":2,"postTime":"2023-04-10T20:45:41.745-07:00","lastPublishTime":"2023-04-10T20:45:41.745-07:00","metrics":{"__typename":"MessageMetrics","views":1229},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:633864/message:675765","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1715216":{"__typename":"User","id":"user:1715216","uid":1715216,"login":"foundry75","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-16T11:37:46.340-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1715216"},"ModerationData:moderation_data:692318":{"__typename":"ModerationData","id":"moderation_data:692318","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:692318":{"__typename":"ForumReplyMessage","uid":692318,"id":"message:692318","revisionNum":1,"author":{"__ref":"User:user:1715216"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumTopicMessage:message:633864"},"conversation":{"__ref":"Conversation:conversation:633864"},"subject":"Re: After upgrading to Ventura, cannot start dropbox app","moderationData":{"__ref":"ModerationData:moderation_data:692318"},"body":"
After Dropbox working fine on Ventura since the initial upgrade, it suddenly stopped loading today.
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Do you get any specific errors when you start-up the app? If so, feel free to share them with us here. You can send the full .txt file back to me.
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\n
If it's a different kind of error, a screenshot would be most helpful.
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\n
Keep me posted, and we'll take it from there!
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Hey NickeyMdy, are you getting any error messages, like the OP, when you open the Dropbox app?
\n
\n
If so, can you please send us a screenshot?
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I remove my Dropbox and re-install it. It works now.
I don't know why?
Many Thanks!
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If you come across this issue again, please let us know.
\n
\n
Have a great day!
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Hello friend.
Unfortunately, after several tests I did, the only alternative I found was to delete the aforementioned folders and reinstall, thus correcting the permissions.
Here is a link where my suggestion was accepted as a solution.
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