Plans and Subscriptions
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I have been using Dropbox for a month because of work and want to upgrade to Plus so I bought the yearly subscription 2 days ago. The billing site said that the transaction is pending but today it changed to being completely empty though my bank account was charged for 120€. I have checked on my other Dropbox accounts and there is no Plus. The transaction details on my bank account don't show a 12 digit number. (I purchased via a debit card in germany) Does anyone know what I can do?
Sure thing @FrozenPizza
I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there @FrozenPizza - sorry to hear about this.
Did you try our self-served look-up tool to identify the email address that's associated with the charge?
If you did and it didn't help, let me know here and I'll reach out via email to investigate further.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the reply Walter.
Yes, I have tried the look-up tool you linked but my bank statement doesn't have any 12 digit codes inside it, so it didn't help. I can send it to you via email if you contact me.
Sure thing @FrozenPizza
I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!