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Forum Discussion

LHolmes20's avatar
LHolmes20
Explorer | Level 3
7 months ago

My billing info has been used to upgrade a Dropbox account without my approval

My credit card was used to pay for a different account subscription (email address) I do not recognize. As I only have a basic account I am unable to access customer support.  I would like this to be...
  • Nancy's avatar
    Nancy
    7 months ago

    Hey LHolmes20! Hope it’s OK to chime in. 

     

    For billing issues, we suggest contacting our support team indeed, since we don’t have account visibility on the forum. 

     

    Can you please follow these steps to log a ticket directly with them? Feel free to send me your ticket number here afterwards. 

     

    If you face any issues though, give me a nudge and I’ll log one for you instead.

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