You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

FrozenPizza's avatar
FrozenPizza
Explorer | Level 3
5 months ago

I was charged for a yearly subscription for Plus but it's not on my account

I have been using Dropbox for a month because of work and want to upgrade to Plus so I bought the yearly subscription 2 days ago. The billing site said that the transaction is pending but today it ch...
cancellations
Payments
upgrades
  • Walter's avatar
    Walter
    5 months ago

    Sure thing FrozenPizza

     

    I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there FrozenPizza - sorry to hear about this.

 

Did you try our self-served look-up tool to identify the email address that's associated with the charge?

 

If you did and it didn't help, let me know here and I'll reach out via email to investigate further.

 

Thanks!

FrozenPizza's avatar
FrozenPizza
Explorer | Level 3
5 months ago

Thanks for the reply Walter.

 

Yes, I have tried the look-up tool you linked but my bank statement doesn't have any 12 digit codes inside it, so it didn't help. I can send it to you via email if you contact me.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Sure thing FrozenPizza

     

    I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!