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Forum Discussion

FrozenPizza's avatar
FrozenPizza
Explorer | Level 3
5 months ago

I was charged for a yearly subscription for Plus but it's not on my account

I have been using Dropbox for a month because of work and want to upgrade to Plus so I bought the yearly subscription 2 days ago. The billing site said that the transaction is pending but today it ch...
cancellations
Payments
upgrades
  • Walter's avatar
    Walter
    5 months ago

    Sure thing FrozenPizza

     

    I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

FrozenPizza's avatar
FrozenPizza
Explorer | Level 3

Thanks for the reply Walter.

 

Yes, I have tried the look-up tool you linked but my bank statement doesn't have any 12 digit codes inside it, so it didn't help. I can send it to you via email if you contact me.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Sure thing FrozenPizza

 

I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

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