Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
My mom passed away in October and my dad just got a charge on a shared card. We can't find any information on her account and she doesn't have the app on her phone. We would like to cancel the account and request a refund. The website and help links aren'r really helpful.
Hi @Misty3, no worries, I am here to help!
Is it okay if I send you an email, in order for us to have a closer look into this?
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes, that would be great.
Hi @Misty3, I just sent you an email.
I'll see you there, cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Ok - I got the email and confirmed it was me...I have "Leveled up" a couple of times for responding and starting a discussion, but I haven't actually gotten any help or an answer. I don't have dropbox and I hate that my mom did. Now, since no one really seems to want to help, my dad is probably just out $126.35.
Hi @Misty3, I just responded back to our email.
Did you have a chance to review it?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!