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Misty3's avatar
Misty3
Explorer | Level 3
2 years ago

How do I cancel my deceased mother's account and get a refund?

My mom passed away in October and my dad just got a charge on a shared card. We can't find any information on her account and she doesn't have the app on her phone. We would like to cancel the account and request a refund. The website and help links aren'r really helpful.

 

Billing
Cancellations and refunds
Cancelling
Payments and billing
Refunds
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Misty3, no worries, I am here to help! 

     

    Is it okay if I send you an email, in order for us to have a closer look into this? 

     

    Let me know more, and we'll take it from there! 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Misty3, I just sent you an email.

         

        I'll see you there, cheers!

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