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Forum Discussion

Misty3's avatar
Misty3
Explorer | Level 3
2 years ago

How do I cancel my deceased mother's account and get a refund?

My mom passed away in October and my dad just got a charge on a shared card. We can't find any information on her account and she doesn't have the app on her phone. We would like to cancel the accoun...
Billing
cancellations
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Misty3, no worries, I am here to help! 

 

Is it okay if I send you an email, in order for us to have a closer look into this? 

 

Let me know more, and we'll take it from there! 

Misty3's avatar
Misty3
Explorer | Level 3
2 years ago

Yes, that would be great. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Misty3, I just sent you an email.

     

    I'll see you there, cheers!

    • Misty3's avatar
      Misty3
      Explorer | Level 3
      2 years ago

      Ok - I got the email and confirmed it was me...I have "Leveled up" a couple of times for responding and starting a discussion, but I haven't actually gotten any help or an answer. I don't have dropbox and I hate that my mom did. Now, since no one really seems to want to help, my dad is probably just out $126.35. 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Misty3, I just responded back to our email. 

         

        Did you have a chance to review it? 

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