You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

lindaduck's avatar
lindaduck
New member | Level 2
2 months ago

I can't access a Dropbox account due to not getting any emails

I have an account—NOT this one but another. I have an email for that account, but the secondary email for that account was removed. This is a plus account, but I can neither log in nor receive email ...
Account Access
Dropbox Passwords
emails
Security
  • Jay's avatar
    Jay
    2 months ago

    Hi lindaduck, I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

lindaduck's avatar
lindaduck
New member | Level 2

#24274256

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi lindaduck, I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Linda,

     

    It looks like our support team was able to assist you in resolving your account access problem. Please let us know if there's anything else we can do!

     

    Thanks,

    Ben

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!