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Forum Discussion

anonymous's avatar
anonymous
5 years ago

Getting emails from someone at Dropbox

Since a few weeks I keep getting E-mails from [email removed as per Community Guidelines]@dropbox.com.
Is this a scam or a real Dropbox Employee?
Atm. there is many spam in my mail and I wanted to ask you if you know is it scam or not.

Thank you have a nice day.

Security
  • Jay's avatar
    Jay
    5 years ago

    Thanks for that, you can reply to the person to say that you're not interested in upgrading to Dropbox Business.

     

    Perhaps you have a custom domain name which could be associated with a company, or have many users on the same domain.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi anonymous, thanks for joining the Community.

     

    I'm sorry to hear about this. If the email is coming from a @dropbox.com address, then it should be an official email.

     

    Are you certain that the sender's email (and not the 'name' of the sender) shows the dropbox.com domain?

     

    Keep me posted!

    • anonymous's avatar
      anonymous
      5 years ago
      Hi Jay,


      Yes I am. Sure it is a Dropbox email address.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for the info. What are the contents of the email without going into too much detail?

         

        Are they advising about Dropbox products or unrelated matters?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Based on the domain that it's coming from, yes Sgr68, this seems to be an official email so you can reply back there if needed to discuss the email's content. 

       

      Let us know if you have any follow up questions!

       

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