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Forum Discussion
Woma
4 years agoExplorer | Level 3
installation problem with MacOS Monterey
I migrated dropbox from High Sierra to Monterey on an iMac 24'' with M 1 processor and received the following message:
bn.BUILD_KEY: Dropbox
bn.VERSION: 136.4.4345
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: f2b63936-ff18-5c5c-9d45-e7e09be7e0af
pid: 2525
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='hermann',
pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hermann',
pw_dir='/Users/hermann', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='hermann',
pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hermann',
pw_dir='/Users/hermann', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*',
gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff',
gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged',
'_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/hermann'
appdata: '/Users/hermann/.dropbox/instance1'
real_path='/Users/hermann/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/hermann/Dropbox'
real_path='/Users/hermann/Dropbox'
mode=0o40755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Users/hermann/Library/Application Support/Dropbox/
Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Users/hermann/Library/Application
Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Users/hermann/Library/Application Support/Dropbox/
Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/
ui/common/boot_error.pyc'
real_path='/Users/hermann/Library/Application
Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/
dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/5s/44c672z93td4cz03pt228psc0000gn/T'
real_path='/private/var/folders/5s/
44c672z93td4cz03pt228psc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 826, in wrapper
File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6136, in
_init_components_for_account
File "dropbox/client/main.pyc", line 6060, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in
make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc",
line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/
modern_client.pyc", line 248, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/
base.pyc", line 170, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/
in_proc.pyc", line 214, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/
in_proc.pyc", line 518, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line
133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in
nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>>
Initializing filesystem |>> Attempting to register icons |>> Opening
dst |>> open syscall |>> Permission denied"
I tried everything without success. What could I do to get dropbox run.
- Hey Woma, sorry to hear you're having issues with this.
To resolve this problem, could you please try the following steps:- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
- WalterDropbox StaffHey Woma, sorry to hear you're having issues with this.
To resolve this problem, could you please try the following steps:- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
- lsinger9404Explorer | Level 4
I did this, but the boxes were already checked..
- Dan-en-ProvenceExplorer | Level 4
I did this but DropBox still won't start
- WomaExplorer | Level 3
Hi Walter,
thank you very much vor your answer. It helped. Dropbox is now running.
Best regards
Woma
- WalterDropbox Staff
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