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Forum Discussion

Woma's avatar
Woma
Explorer | Level 3
3 years ago

installation problem with MacOS Monterey

I migrated dropbox from High Sierra to Monterey on an iMac 24'' with M 1 processor and received the following message: bn.BUILD_KEY: Dropbox bn.VERSION: 136.4.4345 bn.constants.WINDOWS_SHELL_EXT_V...
Desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago
    Hey Woma, sorry to hear you're having issues with this.

    To resolve this problem, could you please try the following steps:
    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select System Preferences...
    3. Then Security & Privacy
    4. Select the Privacy tab
    5. To make changes, you will need to click on the lock icon, and enter your macOS password
    6. Select Full Disk Access
    7. Check the box beside Dropbox
    8. Select Accessibility
    9. Check the box beside Dropbox
    10. Now please, attempt to restart the Dropbox desktop app.
    Let me know how it goes!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey Woma, sorry to hear you're having issues with this.

To resolve this problem, could you please try the following steps:
  1. Click on the Apple icon in the top left hand corner of your screen
  2. Select System Preferences...
  3. Then Security & Privacy
  4. Select the Privacy tab
  5. To make changes, you will need to click on the lock icon, and enter your macOS password
  6. Select Full Disk Access
  7. Check the box beside Dropbox
  8. Select Accessibility
  9. Check the box beside Dropbox
  10. Now please, attempt to restart the Dropbox desktop app.
Let me know how it goes!
  • lsinger9404's avatar
    lsinger9404
    Explorer | Level 4
    3 years ago

    I did this, but the boxes were already checked..

  • Dan-en-Provence's avatar
    Dan-en-Provence
    Explorer | Level 4
    3 years ago

    I did this but DropBox still won't start

     

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