We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Woma's avatar
Woma
Explorer | Level 3
3 years ago

installation problem with MacOS Monterey

I migrated dropbox from High Sierra to Monterey on an iMac 24'' with M 1 processor and received the following message: bn.BUILD_KEY: Dropbox bn.VERSION: 136.4.4345 bn.constants.WINDOWS_SHELL_EXT_V...
Desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago
    Hey Woma, sorry to hear you're having issues with this.

    To resolve this problem, could you please try the following steps:
    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select System Preferences...
    3. Then Security & Privacy
    4. Select the Privacy tab
    5. To make changes, you will need to click on the lock icon, and enter your macOS password
    6. Select Full Disk Access
    7. Check the box beside Dropbox
    8. Select Accessibility
    9. Check the box beside Dropbox
    10. Now please, attempt to restart the Dropbox desktop app.
    Let me know how it goes!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey Woma, sorry to hear you're having issues with this.

To resolve this problem, could you please try the following steps:
  1. Click on the Apple icon in the top left hand corner of your screen
  2. Select System Preferences...
  3. Then Security & Privacy
  4. Select the Privacy tab
  5. To make changes, you will need to click on the lock icon, and enter your macOS password
  6. Select Full Disk Access
  7. Check the box beside Dropbox
  8. Select Accessibility
  9. Check the box beside Dropbox
  10. Now please, attempt to restart the Dropbox desktop app.
Let me know how it goes!
lsinger9404's avatar
lsinger9404
Explorer | Level 4
3 years ago

I did this, but the boxes were already checked..

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!