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New member | Level 1

2 months ago

I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.

No clue what happened, so going to lay everything out here.

Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old personal file and the team folder. I didn't like how personal files are so close to business, i basically have my entire life in DB so wanted more separation and would recreate a business team account with my work email.

Go into the business trial and cancel the trial. Which prompts you what would you like to do with the team files. There were no team files, I just created the account 5 min ago. There was only my personal files in a separate folder. So i hit delete permanently.

My entire account is gone. It appears it permanently deleted everything and my account now says suspended if I try and login with my original email.

I have a support ticket in, but currently freaking out as my entire life is in that Dropbox. I'm very tech savy and felt like that entire process was a disaster. If i have a personal account, and create a team, common sense would be the business and personal are separate files and not together. So once you close the team, you just go back to your personal account. Especially since my personal account was being upsold as "Give this a trial for 30 days"

Create or delete account

downgrade

dropbox business

13 Replies

Nancy
Dropbox Staff
2 months ago
Hey justinl, thanks for posting on our forum today.

It sounds like you clicked on the option to delete your Dropbox account indeed.

Can you upload your ticket number here, so that I can check it too and further assist?

Let me know when you’re ready.
- justinl
  New member | Level 1
  2 months ago
  Ticket #24818014: Dropbox Support Chat
  - Jay
    Dropbox Staff
    2 months ago
    Hi justinl, thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.
Sandyzheng
New member | Level 2
20 days ago
OMG, the exact same thing happened to me today. I’m really anxious right now and not sure what to do. Did you manage to resolve it in the end?

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No clue what happened, so going to lay everything out here.

My entire account is gone. It appears it permanently deleted everything and my account now says suspended if I try and login with my original email.

","body@stringLength":"1331","rawBody":"

No clue what happened, so going to lay everything out here.

My entire account is gone. It appears it permanently deleted everything and my account now says suspended if I try and login with my original email.

","kudosSumWeight":0,"postTime":"2025-02-25T16:48:59.073-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Create or delete account","text":"Create or delete account","time":"2019-05-29T05:01:56.796-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:downgrade","text":"downgrade","time":"2018-07-19T01:32:21.915-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:dropbox business","text":"dropbox business","time":"2022-10-25T07:42:00.782-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:824019_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":93},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"No clue what happened, so going to lay everything out here. \n Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MjQwMjYsODI0MDI2","node":{"__ref":"ForumReplyMessage:message:824026"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MjQwMjYsODI5MDMz","node":{"__ref":"ForumReplyMessage:message:829033"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:824019":{"__typename":"Conversation","id":"conversation:824019","solved":false,"topic":{"__ref":"ForumTopicMessage:message:824019"},"lastPostingActivityTime":"2025-04-07T00:05:19.030-07:00","lastPostTime":"2025-04-07T00:05:19.030-07:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:824019":{"__typename":"ModerationData","id":"moderation_data:824019","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:824019_2":{"__typename":"Revision","id":"revision:824019_2","lastEditTime":"2025-02-25T17:41:43.459-08:00"},"CachedAsset:theme:customTheme1-1744714723588":{"__typename":"CachedAsset","id":"theme:customTheme1-1744714723588","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.","moderationData":{"__ref":"ModerationData:moderation_data:824026"},"body":"

Hey justinl, thanks for posting on our forum today.

It sounds like you clicked on the option to delete your Dropbox account indeed.

Can you upload your ticket number here, so that I can check it too and further assist?

Let me know when you’re ready.

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Ticket #24818014: Dropbox Support Chat

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Hi justinl, thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

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OMG, the exact same thing happened to me today. I’m really anxious right now and not sure what to do. Did you manage to resolve it in the end?

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