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Forum Discussion

Misty3's avatar
Misty3
Explorer | Level 3
2 years ago

How do I cancel my deceased mother's account and get a refund?

My mom passed away in October and my dad just got a charge on a shared card. We can't find any information on her account and she doesn't have the app on her phone. We would like to cancel the accoun...
Billing
cancellations
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Misty3, no worries, I am here to help! 

 

Is it okay if I send you an email, in order for us to have a closer look into this? 

 

Let me know more, and we'll take it from there! 

  • Misty3's avatar
    Misty3
    Explorer | Level 3
    2 years ago

    Yes, that would be great. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Misty3, I just sent you an email.

       

      I'll see you there, cheers!

      • Misty3's avatar
        Misty3
        Explorer | Level 3
        2 years ago

        Ok - I got the email and confirmed it was me...I have "Leveled up" a couple of times for responding and starting a discussion, but I haven't actually gotten any help or an answer. I don't have dropbox and I hate that my mom did. Now, since no one really seems to want to help, my dad is probably just out $126.35. 

         

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