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maddieflora's avatar
maddieflora
New member | Level 2
I was just charged £199.00 for some Dropbox subscription I have no recollection of signing up for and am trying to contact Dropbox support via an email form, but nothing happens when I press the submit button. Really frustrating I would just like an email address to contact them with. Thanks
jw83876's avatar
jw83876
Explorer | Level 4
2 years ago

I have a paid account and have been attempting to contact chat support for OVER AN HOUR. This is a waste of my time. I am a paying customer with BASIC QUESTIONS and I can't get assistance. Why???

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jw83876, sorry to hear about this! 

     

    Do you face any problems, when you try to contact our Support team? Can you let me know more as to what happens? 

     

    If you wish, you can also share some details or questions you have, and I'll get back to you.

     

    Keep me posted!

    • jw83876's avatar
      jw83876
      Explorer | Level 4
      2 years ago

      When I attempt to start a support chat, I cannot get past your chat bot, which tells me I need a paid subscription to access. WHICH I HAVE.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi jw83876, out of curiosity: when you visit your plan page, what subscription do you see listed there? 

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