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Forum Discussion
I get an error trying to purchase Dropbox Plus from Basic plan
Hello,
I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue. Because I started with a basic trial, I can't access support directly. I have tried with different credit cards to purchase the dropbox plus 2 TB plan, but I get an error after completing the form and pressing the purchase button. The error message says "Please correct the form errors and try again". I have tried multiple credit cards and get the same error. The second sales chat had be submit a support request for Dropbox Dash because that is the only way to contact support. I find it a bit odd that Sales cannot access support or transfer someone via chat to support. I am trying to give dropbox money but they are making it impossible for me to pay them. This is extremely frustrating and I have wasted a few hours trying to pay dropbox and upgrade my subscription.
Hi Everybody,
Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.
Thanks,
Ben
- Walter
Dropbox Staff
Hey walbluefin - sorry to hear you're having issues with this.
Could you please clear your browser's cache or try another browser and let me know if you still get the same error?
If you do, I'd appreciate a screenshot (omitting any personal information) as well.
Thanks!
I have tried other browser, clear cache and none help.
Could you kindly revert to me pls.
My plan was accidentally downgrade to basic and I cant access any live chat and none of the sales personal can help!
I have many important files and documents not sync and its frustrating.
You guys should have a better support on this issue
- Walter
Hey HoneyChan76 - sorry to hear you're having issues with this.
Since you're getting the error even after clearing your browser's cache and other browsers, could you send us a screenshot of the exact error you're getting so that we can have a look too?
Same story here. Different browser, Different payment methods. Cleared browser cache. Time to look for an alternate cloud solution.
I'm having the same issue as well and it's frustrating!
Talked to 3pax and none can solve my issue.
Can someone from the technical department get back to me pls.
Walbluefin, have you solved your payment?
I want to upgrade, but it is not possible! I tried everything... After I filled in all the details, it says I should change teh error and try again, but there is no error (in red) at all.
Dropbox is not helping at all, I am really frustrated and angry! Especially that there is no technical support, just a marketing person at the chat - so they can sell their products but can not help if there are issues.
PLEASE HELP!
Thank you!
- Jay
Hi Philip Ostheimer, thanks for bringing this to our attention.
Could you try switching browsers when upgrading to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
Hi Jay,
thanks for your answer adn help, but it doesn't work!
I use firefox and tried safari and chrome. Even incognito it always say: please change the error in the field and try again.
Why can't dropbox upgrade for me??? It is so frustrating that there is no answer from dropbox, no help nothing.... I do need it for work, I really do.
Is there any human person at that company who takes care of people who wnats to pay money to them, but they are not able becausse of a technical problem at their end? I don't get it....
Thanks Jay!
Best, Philip
Hi there,
I want to upgrade my plan and filled out all the details. No matter what I do or change, I always get the same error message "Please correct the form errors and try again".
It drives me crazy, as it doesn't say what needs to be corrected and I tried everything!
Who can help me here?
Thanks!
I have the same problem , I am not able to buy the dropbox plus subscription
I have the same problem, how can I solve it?
- Walter
Hey Pietrosoresi - sorry to hear about this.
Could you try clearing your browser's cache or using another browser and let us know if you get the same results?
If you do, let us know here and we'll send you an email to investigate further.
- I've already tried with other browsers but always the same error
Been trying to upgrade my account via desktop browser, via /pricing/, via account banner, via account upgrade and keep getting 'Correct form errors' but cannot identify any...
- Hannah
Sorry to see that you're having this issue, androoid.
Can you try clearing your browser's cache, to see if that helps?
If not, try from a different browser altogether or from a private browsing/incognito window.
Let me know how it goes.
i'm having this issue as well.... it's clearly not fixed
- Walter
Hey gluethegloom - sorry to hear that.
if this persists even after clearing your browser's cache or on another browser, would it be OK with you if we reached out via email to have a further look internally?
I'm on a basic plan with the very small 2gb offering that isn't big enough for anything anyone dares to send you, and today I'd finally given up... clients keep sending me things on dropbox, which i'd rather not use because of the slow uploads, high cost per gigabyte and closed ecosystem ... but i acquiesced and went to purchase. But even THAT doesn't work on dropbox and instead after entering my payment information i received the error "Please correct the form errors and try again" despite it being a very simple form, and being correctly filled in, i was surprised to learn that after all these years of dropbox desperately trying to get my money, they don't actually WANT my money. Fortunately i've convinced my client to use google drive instead so i guess everyone wins!
