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grmunjal's avatar
grmunjal
Explorer | Level 4

Hi All,

 

Having the same issue when trying to change my plan from Plus to Family. I have tried all variations of two different cards, paypal with chrome/safari regular/incognito but to no avail. Every time I try, getting the error "please update your payment method". Please help resolve.

grmunjal's avatar
grmunjal
Explorer | Level 4
3 years ago

Add firefox browser to my list of things tried above. Nancy Requesting any dropboxer to help.

 

Looks like other cloud solutions are not having problems with Indian payments so might have to migrate.

  • Nancy's avatar
    Nancy
    Dropbox Staff
    3 years ago

    Thanks for posting about this here, grmunjal. 

     

    Since I understand that you’d like to change your type of subscription from Plus to Family, it’ll be necessary to downgrade your Dropbox account first to Basic, and then, re-upgrade it by inserting your payment method to the system. 

     

    If you have any trouble though while doing this, let me know.

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