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Forum Discussion

New member | Level 2

4 years ago

Disabling auto annual renewal

Helllo,

I would like to purchase 1 year plus plan but don't want it to be automatically renewed yearly.

If I purchase the plus plan, and cancel the automatic renewal - would that disable my current use for the 1 year I've already paid?

Please advise how I can cancel the automatic renewal only but still use 1 year.

Thanks!

Plans and upgrades

Megan
4 years ago
Hi bambiji1, I'd be happy to answer that for you!

If you purchase the plan of your choice, you can cancel it immediately after.

That won't take effect immediately, it'll only cancel the renewal, and allow you to use your plan until then.

I hope this clarifies.

Megan
Dropbox Staff
4 years ago
Hi bambiji1, I'd be happy to answer that for you!

If you purchase the plan of your choice, you can cancel it immediately after.

That won't take effect immediately, it'll only cancel the renewal, and allow you to use your plan until then.

I hope this clarifies.
- Brunt
  New member | Level 2
  2 years ago
  The answer should be:
  
  1. Go here to turn off auto-renew
  2. The end
  
  This is unethical behaviour for all of these platforms. You all hide the auto renew off and suddenly we get billed. Shame, as I like Dropbox, but am now seeking an alternative.
  - Walter
    Dropbox Staff
    2 years ago
    Hey Brunt, sorry to jump in here, but you should be able to cancel your Dropbox subscription's renewal as outlined here.
    
    To be specific, navigate to your account's plan tab and scroll down the page till you find the Cancel plan option.
    
    I hope this helps!

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