You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

bambiji1's avatar
bambiji1
New member | Level 2
4 years ago

Disabling auto annual renewal

Helllo,

I would like to purchase 1 year plus plan but don't want it to be automatically renewed yearly.

If I purchase the plus plan, and cancel the automatic renewal - would that disable my current use for the 1 year I've already paid?

 

Please advise how I can cancel the automatic renewal only but still use 1 year.

Thanks!

cancellations
Dropbox Plus
FAQ
Plans
upgrades
  • Megan's avatar
    Megan
    4 years ago
    Hi bambiji1, I'd be happy to answer that for you! 

    If you purchase the plan of your choice, you can cancel it immediately after. 

    That won't take effect immediately, it'll only cancel the renewal, and allow you to use your plan until then. 

    I hope this clarifies. 
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi bambiji1, I'd be happy to answer that for you! 

    If you purchase the plan of your choice, you can cancel it immediately after. 

    That won't take effect immediately, it'll only cancel the renewal, and allow you to use your plan until then. 

    I hope this clarifies. 
    • Brunt's avatar
      Brunt
      New member | Level 2
      3 years ago

      The answer should be:

       

      1. Go here to turn off auto-renew

      2. The end

       

      This is unethical behaviour for all of these platforms. You all hide the auto renew off and suddenly we get billed. Shame, as I like Dropbox, but am now seeking an alternative.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Brunt, sorry to jump in here, but you should be able to cancel your Dropbox subscription's renewal as outlined here.

         

        To be specific, navigate to your account's plan tab and scroll down the page till you find the Cancel plan option.

         

        I hope this helps!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!