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Forum Discussion

avikerem's avatar
avikerem
Explorer | Level 4
2 months ago

I can't cancel my Dropbox Essentials plan

Hi I am on a basic free account established on a laptop about a month ago. and I got a renewal waning. I followed the instructions for cancel and looked for a cancel subscription button on the ...
Cancellations and refunds
Cancelling
Payments and billing
Plans
  • Jay's avatar
    Jay
    2 months ago

    Hi avikerem, this might be the same email according to Gmail, however, for Dropbox, these would be two entirely different accounts. 

     

    Please attempt to login to Dropbox using the other email address with the dot in it to see if this is another account you own, with files in it as well that you might not be aware of.

     

    Please let me know if you require any further assistance.

avikerem's avatar
avikerem
Explorer | Level 4

Dear Mark,

it is the same email address.

 

Using hypothetical email address example just to clarify the point xxx.yyy @ Gmail.com is the same Email address as xxxyyy @ Gmail.com

The . (dot) is parsed out by Gmail and does not effect the Gmail Address Name Server.

 

However your other point is convincing me that I am a victim of a scam and therefore for security reason I will cancel that Credit Card.

Thank you very much for your help

Avi Kerem

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi avikerem, this might be the same email according to Gmail, however, for Dropbox, these would be two entirely different accounts. 

 

Please attempt to login to Dropbox using the other email address with the dot in it to see if this is another account you own, with files in it as well that you might not be aware of.

 

Please let me know if you require any further assistance.

  • avikerem's avatar
    avikerem
    Explorer | Level 4
    2 months ago

    Hi Jay

    You are correct! I managed to cancel the plan and the problem is solved

    Thank you very much!

    Avi Kerem

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