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Double charged several times then had my Plus account canceled when I asked for a refund
Well, hey, since Dropbox doesn't have any human support agents to talk to. I finally figured out the weirdness that was going on with my Dropbox account. For months I'd been receiving "duplicates...
Hi reallyannoyed666, thanks for bringing this to our attention.
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
Regarding what you experienced, it sounds like you somehow upgraded via both mobile apps, and one of them went through to your account. Most likely, the payment wasn't finalized on our end, hence why the account was downgraded. Can you see any of the confirmed payments (which means both a receipt and invoice) on this page on your account?
Are you still being charged by either Google Play or iTunes? Did you receive any refunds from them?
This will help me to assist further!
Sounds like either a class action is possible or at least a complaint to your state attorney general consumer fraud division. It seems that this abuse has been going on for quite some time so a lot of people have been abused and exploited.
