\n
\nCan you clarify for me, are the charges made through the Google/Apple app store, or directly to Dropbox? You can see this from your bank statement.
\n
\nIf the charge is directly to Dropbox, can you use the lookup tool here to see if the charges might be associated with a different account?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-02-18T23:45:42.428-08:00","lastPublishTime":"2021-02-18T23:45:42.428-08:00","metrics":{"__typename":"MessageMetrics","views":1121},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:352463/message:497777","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1421336":{"__typename":"User","id":"user:1421336","uid":1421336,"login":"Vishalan Naidu","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-03-10T22:42:36.718-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1421336"},"ModerationData:moderation_data:503746":{"__typename":"ModerationData","id":"moderation_data:503746","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:651930":{"__typename":"User","id":"user:651930","uid":651930,"login":"Lusil","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-02T05:31:17.880-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02NTE5MzAtNjExNWk0QzY0RjlCRDFDOTIwNENB"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:651930"},"ForumReplyMessage:message:503746":{"__typename":"ForumReplyMessage","uid":503746,"id":"message:503746","revisionNum":1,"author":{"__ref":"User:user:1421336"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:352463"},"conversation":{"__ref":"Conversation:conversation:352463"},"subject":"Re: Dropbox still charges fee after cancellation,","moderationData":{"__ref":"ModerationData:moderation_data:503746"},"body":"
I recently cancelled a subscription on the same day that i purchased it. The full amount was however not refunded. Why did that happen? I would like a full refund as I cancelled the subscription on the same day that i purchased it.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2021-03-10T22:45:15.335-08:00","lastPublishTime":"2021-03-10T22:45:15.335-08:00","metrics":{"__typename":"MessageMetrics","views":1120},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:352463/message:503746","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDUwMzc4MSw1MDM3ODE","node":{"__ref":"ForumReplyMessage:message:503781"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:503781":{"__typename":"ModerationData","id":"moderation_data:503781","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:503781":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:651930"},"id":"message:503781","revisionNum":2,"uid":503781,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:503746"},"conversation":{"__ref":"Conversation:conversation:352463"},"subject":"Re: Dropbox still charges fee after cancellation,","moderationData":{"__ref":"ModerationData:moderation_data:503781"},"body":"Hey Vishalan Naidu and tomkat1997, thanks for reaching out to us about this and sorry to hear about your frustration.
Due to account-specific information that's needed to look into this, I'd recommend continuing via ticket.
I'm more than happy to send you one, but you can also submit a request from this link (without being signed in).
Let me know how you'd like to proceed and I'll make sure to get back to you as soon as possible. Cheers!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-03-11T01:05:20.760-08:00","lastPublishTime":"2021-03-11T01:06:19.298-08:00","metrics":{"__typename":"MessageMetrics","views":1110},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:352463/message:503781","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1421344":{"__typename":"User","id":"user:1421344","uid":1421344,"login":"tomkat1997","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-03-10T23:02:53.643-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1421344"},"ModerationData:moderation_data:503757":{"__typename":"ModerationData","id":"moderation_data:503757","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:503757":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1421344"},"id":"message:503757","revisionNum":1,"uid":503757,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:352463"},"conversation":{"__ref":"Conversation:conversation:352463"},"subject":"Re: Dropbox still charges fee after cancellation,","moderationData":{"__ref":"ModerationData:moderation_data:503757"},"body":"In February 2019 we emailed you to cancelled our account that was not being used. You transferred the money back that year to our account and told us you would cancel the subscription. We discovered this year that you have still been taking the subscription money over the last two years. Please could you get back to us with a solution in sorting this out and refunding our money? The account has been cancelled so we have no why of talking to Help and Support. The message we keep getting back is.
\"Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team\".
You have a lot of our money and would like some help in having it transferred back into our account.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-03-10T23:10:14.574-08:00","lastPublishTime":"2021-03-10T23:10:14.574-08:00","metrics":{"__typename":"MessageMetrics","views":1115},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:352463/message:503757","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1421397":{"__typename":"User","id":"user:1421397","uid":1421397,"login":"mjsc","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-03-11T02:20:08.194-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1421397"},"ModerationData:moderation_data:503813":{"__typename":"ModerationData","id":"moderation_data:503813","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:503813":{"__typename":"ForumReplyMessage","uid":503813,"id":"message:503813","revisionNum":1,"author":{"__ref":"User:user:1421397"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:352463"},"conversation":{"__ref":"Conversation:conversation:352463"},"subject":"Re: Dropbox still charges fee after cancellation,","moderationData":{"__ref":"ModerationData:moderation_data:503813"},"body":"I have cancelled my account in March 2020 and received an email about closure. After I reviewed my paypal account a few days ago I saw 119,88€ of fee is withdrawn from my paypal account and I can not see the explanation because the dropbox account is closed for me. I wrote an email to dropbox support but get no answer.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-03-11T02:25:41.810-08:00","lastPublishTime":"2021-03-11T02:25:41.810-08:00","metrics":{"__typename":"MessageMetrics","views":1106},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:352463/message:503813","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDUwMzg0NCw1MDM4NDQ","node":{"__ref":"ForumReplyMessage:message:503844"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:503844":{"__typename":"ModerationData","id":"moderation_data:503844","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:503844":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:651930"},"id":"message:503844","revisionNum":1,"uid":503844,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:503813"},"conversation":{"__ref":"Conversation:conversation:352463"},"subject":"Re: Dropbox still charges fee after cancellation,","moderationData":{"__ref":"ModerationData:moderation_data:503844"},"body":"Hey mjsc, I'd be more than happy to help look into this with you.
\n
\nSince you mention that you've been in touch with our Support team, could you let me know the ticket ID (eg. #1234567)?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"195","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-03-11T04:31:52.875-08:00","lastPublishTime":"2021-03-11T04:31:52.875-08:00","metrics":{"__typename":"MessageMetrics","views":1094},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:352463/message:503844","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:352463"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1740415901273":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1740415901273","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1740415901273":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1740415901273","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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