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Forum Discussion
Cancelling a Subscription
Hi,
Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. There is also not anywhere that offers a way to contact support to fix this issue.
- Nancy
Dropbox Staff
Hi Lisa Feraco, and welcome aboard the Community.
If there’s no option to cancel the subscription, after logging in to the Dropbox account in question, there’s a chance that the account was initially upgraded via the App Store/Play Store instead.
Can you please check your bank statement and let me know if you see Google/Apple next to your company's Dropbox charges?
Keep me updated!
Hello,
It is not through the Play Store or Apple.
- Rich
Super User II
Lisa Feraco wrote:
It is not through the Play Store or Apple.
What plan does it say you're on when you view your Plan page? Can you provide a screenshot? If so, be sure to mask any private information.
This is the plan that we have.
WOW how frustrating. Not having a direct email or line to work through issues is a bit suspect. I understand labor costs but DANG!
I want to cancel a subscription that I have had for over a year. I don't have access to the email I used to start the account nor the password. Therefore I keep running into hurdles. I have filled out a formed document on the billing page to no avail. I even attempted to use my other dropbox account to help gain access to the other. Not so much. Security is a good thing. I get it. But, need a little help here!
Thanks
Hannah?? or Community
- Rich
Crusty51 wrote:
I have filled out a formed document on the billing page to no avail.
Did you receive an email with a ticket number? If not, then your form likely wasn't submitted. If you did, reply here with the ticket number and a Dropboxer might be able to check on it.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Rich, appreciate it. This time I did receive a conformation email. Solid advice. Thanks.
Hi all. Sorry to add a new request to a perennial topic, but I've read through the Dropbox site and still can't figure it out. I can't get to a cancellation area on my phone or computer. My billing seems to be from a default debit transaction by Dropbox rather than a third party. Help!
- Hannah
Hey Helpmecancel, thanks for reaching out to us.
It sounds like you might be logged in to a different account than your paid one.
You can use our lookup tool, to find out the email address of the paid account, so you can login and cancel the subscription.
Let me know how it goes.
Thank you for figuring that out. The account is registered to a work address of a former job. I no longer have access to that email account. How should I proceed?
i have sub a subscription plus in 16/7 and now t want to cancel that but when i press into my ssubscription in ch play , i cant see a ssubscription to cancel
- I’m trying to cancel the auto renew on my phone. Can’t do it any help out there ????
- Mark
You need to go to the app store if thats how you paid and cancel it via there
cancell my account how?? why so hard??
- maher1982
Super User
Hello Kent, Could you please clarify? Are you looking to delete your Dropbox account entirely, or are you interested in canceling your Dropbox subscription?
If you wish to delete your Dropbox account, please follow the instructions provided in the link below:
https://help.dropbox.com/account-access/delete-account
